Scott Gammons
Glendale,AZ
Summary
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Open to learning a new skill. Authorized to work for any employer in the US.
Overview
14
14
years of professional experience
Work History
Command Center Agent
MTM Formally Know As Veyo Logistics
Remote
02.2020 - 05.2023
- Displayed critical thinking skills and decisive judgment and worked with minimal supervision.
- For confidentiality purposes, verified and updated patient account information following contact.
- Communicated with customers via email and instant messaging to address client needs during excessively busy periods.
- Worked with third party operators to schedule transport for non emergency appointments based on availability and length of procedures.
- Educated patients on details of upcoming appointments to avoid delays in providing service.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Manage/server/bartender/Line Cook/Prep Cook/Dishwasher
Kimmyz on Greenway
Glendale, AZ
09.2009 - 10.2019
- Kimmyz on Greenway is my families owned bar and grill so my position varied.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Driver
Techniprint
Phoenix, AZ
10.2016 - 07.2017
- Delivered items such as billboards,blue prints,signs. etc. to customers.
- Great customer service skills.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Obtained signatures from customers upon delivery of goods.
Server/Food Runner
The Cheesecake Factory
Peoria, AZ
10.2011 - 10.2012
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Diploma -
Cactus High School
Glendale, AZ05.2009
Skills
- Cash Handling
- Resolving Issues
- POS Systems and Ordering Platforms
- Product Knowledge
- Customer Service
- Safe Driving Techniques
- Valid Driver's License
- Heavy Lifting
- Sales Techniques
- Menu Presentation
Gardening
I recently starting getting a green thumb and started growing some fruits and veggies in my garden. Its been a fun experience so far looking to gain more knowledge in the hobby.
Timeline
Command Center Agent
MTM Formally Know As Veyo Logistics
02.2020 - 05.2023
Driver
Techniprint
10.2016 - 07.2017
Server/Food Runner
The Cheesecake Factory
10.2011 - 10.2012
Manage/server/bartender/Line Cook/Prep Cook/Dishwasher
Kimmyz on Greenway
09.2009 - 10.2019
Diploma -
Cactus High School