Hi, I’m
Scott Garland
Phoenix,AZ
Summary
Diligent [Desired Position] with strong background in customer service. Proven ability to handle customer inquiries efficiently and solve problems effectively. Demonstrated skills in communication and conflict resolution.
Overview
32
years of professional experience
Work History
Circle K
Customer service clerk overnight
12.2023 - 12.2024
Job overview
- Cashier, overnight cleaning, security
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Home Depot
Paint Associate
11.2022 - 10.2023
Job overview
- Oversea the paint desk and assist customers with their painting needs
- Stocked shelves, mixed paint, color matched
- Identified and accurately explained [Brand] product information and product application.
Progrexion
Credit Consultant
09.2019 - 09.2022
Job overview
- Facilitate incoming calls for credit consulting
- Educate and evaluate customer situations
- Maintain a one-call sale and closing process
- Managed a diverse client portfolio by offering tailored solutions and maintaining consistent communication to meet their unique needs.
Super Star Car Wash
Store Manager
10.2018 - 07.2019
Job overview
- Oversee employees, equipment, training, sales and marketing
- Maintain cleanliness & efficiency within the facility
- Team training
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
BJ's Auto Spa
Service Advisor/ Sales Manager
02.2014 - 07.2018
Job overview
- Point of contact for all drive up customers
- Full service NAPA mechanic shop, auto wash, detailing
- Provide excellent customer service and upsell customers on automotive needs
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
Instant Rewards
Network/ Affiliate Marketing Online
09.2013 - 02.2014
Job overview
- Online marketing
- Promotions for major fortune 500 companies
- Boosted affiliate revenue by implementing strategic marketing campaigns and optimizing performance metrics.
Century 21
Marketing/Real Estate Agent
01.2011 - 08.2013
Job overview
- Initiate lease transactions
- Advertise potential buyers and sellers
- Meet with vendors and contractors
- Manage escrows and properties
- Facilitate all Spanish transactions for company
- Negotiated, facilitated, and managed real estate transactions.
Bluegreen Vacation Resorts
Vacation Ownership Consultant/Realtor
06.2010 - 12.2010
Job overview
- Tour guests through property
- Present ownership packages and sell on the spot
- Coordinate transaction and walk clients through closing
- Delivered actionable recommendations, enhancing operational processes based on comprehensive analysis of client challenges.
Las Pequenas Dunas S.A. de C.V.
Developer
08.2005 - 12.2009
Job overview
- Developed homes and vacation condominiums
- Consult with vendors, title companies, attorneys, buyers and sellers
- Trained real estate team in English and Spanish
We Buy Ugly Houses
Realtor/Speculator/Investor
01.2004 - 06.2005
Job overview
- Marketing/ Advertising for potential home sellers
- Speculated and negotiated on and purchased homes for rehabilitation and wholesale purposes
- Coordinated the remodel process with vendors and contractors
- Listed, sold & managed escrow of properties
Mr. Detail
Professional Mobile Detailing
06.1993 - 06.2005
Job overview
- Maintained multiple units on the road
- Oversaw multiple employees
- Detailed over 200 cars per week
- Maintained self-contained detail trailers
Education
College of the DesertPalm Desert, CA
College of the Desert
06.1993
Culver City High SchoolCulver City, CA
High School Diploma
06.1987
Skills
- Bilingual
- Efficient Computer knowledge
- Self motivated
- Self starter
- Excellent Communication skills
- Proficient troubleshooter
- Leadership experience
- Team building
- Training
- Multi tasking
- Time management
- Customer service excellence
Languages
Spanish
Native or Bilingual
Timeline
Customer service clerk overnight
Circle K
12.2023 - 12.2024
Paint Associate
Home Depot
11.2022 - 10.2023
Credit Consultant
Progrexion
09.2019 - 09.2022
Store Manager
Super Star Car Wash
10.2018 - 07.2019
Service Advisor/ Sales Manager
BJ's Auto Spa
02.2014 - 07.2018
Network/ Affiliate Marketing Online
Instant Rewards
09.2013 - 02.2014
Marketing/Real Estate Agent
Century 21
01.2011 - 08.2013
Vacation Ownership Consultant/Realtor
Bluegreen Vacation Resorts
06.2010 - 12.2010
Developer
Las Pequenas Dunas S.A. de C.V.
08.2005 - 12.2009
Realtor/Speculator/Investor
We Buy Ugly Houses
01.2004 - 06.2005
Professional Mobile Detailing
Mr. Detail
06.1993 - 06.2005
Culver City High School
High School Diploma
College of the Desert
College of the Desert
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