Summary
Overview
Work History
Education
Skills
Timeline
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Scott Gorman

Bremerton,WA

Summary

Experienced in efficiently diagnosing and resolving technical issues, leveraging network configuration knowledge to enhance system reliability. Proven track record of delivering excellent customer service and technical support.

Overview

20
20
years of professional experience

Work History

Delivery Driver

Impact Logistics
11.2022 - 04.2025
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Delivery Driver

White Horse Delivery Service, LLC
09.2021 - 11.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.

Operations Manager

Staples
08.2012 - 09.2021
  • Responsibilities: Face to face Customer Service, Inventory and Product Management, Product Presentation
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Tech Consultant

Sprint Corporation
06.2009 - 08.2012
  • Responsibilities: Face to face customer service, product service support and troubleshooting electronics and repair.

Fire Dog PC Lead Technician

Circuit City Stores, Inc.
08.2006 - 03.2009
  • Responsibilities: Customer Service, Labor Scheduling, Computer Hardware Installation, Network Configurations and Troubleshooting; Virus Removal, Windows XP and Vista Operating Systems Troubleshooting and Repair.

Geek Squad Service Technician

Best Buy Stores, Inc.
10.2005 - 08.2006
  • Responsibilities: Customer Service, Computer Hardware Installation, Network Configurations and Troubleshooting; Virus Removal, Windows XP Operating Systems Troubleshooting and Repair.

Education

Microsoft Training, Advanced coursework

Edmonds Community College
Edmonds, WA
11.1999

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • GPS and route planning
  • Route management
  • Map reading and navigation skills

Timeline

Delivery Driver

Impact Logistics
11.2022 - 04.2025

Delivery Driver

White Horse Delivery Service, LLC
09.2021 - 11.2023

Operations Manager

Staples
08.2012 - 09.2021

Tech Consultant

Sprint Corporation
06.2009 - 08.2012

Fire Dog PC Lead Technician

Circuit City Stores, Inc.
08.2006 - 03.2009

Geek Squad Service Technician

Best Buy Stores, Inc.
10.2005 - 08.2006

Microsoft Training, Advanced coursework

Edmonds Community College

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Scott Gorman