Scott Gorrell
Mt.Perry,OH
Summary
Dynamic Sales Representative with a proven track record at Farmer Brothers Coffee, excelling in customer relations and upselling techniques. Skilled in building trust-based relationships, I successfully expanded the customer base and increased sales revenue by targeting high-potential accounts, enhancing client satisfaction through exceptional service and effective communication.
Overview
25
25
years of professional experience
Work History
Sales Representative
Farmer Brothers Coffee
03.2000 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
Diploma - Gender Studies
Parkersburg South High School
Parkersburg, WV06.1993
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Complex Problem-solving
- Customer retention
- Upselling and cross selling
- Relationship selling
- Product promotions
Timeline
Sales Representative
Farmer Brothers Coffee
03.2000 - Current
Diploma - Gender Studies
Parkersburg South High School
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