Scott Gressman
Summary
Dedicated individual with strong critical thinking and problem-solving skills, backed by a Security+ certification. Proficient in Microsoft Word and experienced in delivering exceptional support in both individual and team settings. Known for clear communication of technical issues to non-technical users, efficient hardware/software maintenance, and multitasking in fast-paced environments. Committed to providing excellent customer service and resolving technical issues within established policies and guidelines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Floor Representative
Harris Ranch Inn. and Restaurant
06.2020 - 07.2021
- Assisted customers with locating and purchasing items, troubleshooting system issues with the point-of-sale system
- Handled cash register malfunctions and helped train staff on resolving minor technical issues.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Boosted customer satisfaction by providing efficient and knowledgeable assistance on the sales floor.
- Handled returns and exchanges efficiently while maintaining a positive attitude to retain customer loyalty.
Crew Team Member
Mc'donalds
10.2021 - 01.2022
- Provided prompt resolution to customer inquiries and issues in a high-volume environment
- Utilized end-point-sale systems and troubleshooting techniques to resolve transactional errors and system malfunctions
- Collaborated with team members to ensure operational efficiency and seamless customer service.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Oil field Maintenance
KS Industries
02.2023 - 03.2023
- Diagnosed and resolved technical issues with tools and equipment, ensuring minimal downtime
- Calibrated and maintained critical measurement instruments used for operational tasks
- Responded to on-site emergencies, executing timely repairs and troubleshooting to prevent delays.
- Conducted routine maintenance checks on engines, pumps, valves, hoses, winches for ensuring smooth operation of the rig.
- Managed heavy equipment operation safely to avoid accidents or damage to machinery during transport or on job sites.
- Promoted a safe working environment through consistent adherence to company safety policies and procedures.
- Increased crew productivity through effective communication and collaboration with team members during daily operations.
- Maintained accurate records for inventory control, equipment usage, and regulatory compliance purposes.
Maintenance Technician
Ez-trip
08.2023 - 10.2023
- Performed preventive maintenance on equipment and facility systems, troubleshooting and resolving issues as they arose
- Diagnosed and repaired mechanical, electrical, and plumbing systems, ensuring equipment uptime and reliability
- Assisted staff with technical inquiries and provided solutions to common operational challenges.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
Certificate of completion Diploma -
Coalinga Highschool
Coalinga, California06.2022
Skills
Preventive Maintenance
Problem solving ability
Building Maintenance
Mechanical Troubleshooting
Safety awareness
Security knowledge
Cryptography
Permissions and Access Control
Data Security
Threat Analysis Capabilities
Network Security Design
Vulnerability Assessment
Mobile Device Security
Threat Intelligence Analysis
CompTIA Security Certification
System and Network Security
Disaster Recovery Planning
Team Collaboration
Complaint Handling
Customer Engagement
Certification
- Security+, CompTIA. September 12, 2024
Timeline
Maintenance Technician
Ez-trip
08.2023 - 10.2023
Oil field Maintenance
KS Industries
02.2023 - 03.2023
Crew Team Member
Mc'donalds
10.2021 - 01.2022
Sales Floor Representative
Harris Ranch Inn. and Restaurant
06.2020 - 07.2021
Certificate of completion Diploma -
Coalinga Highschool
- Security+, CompTIA. September 12, 2024
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