Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Scott Griswold

East Dummerston

Summary

Dynamic IT Technician with proven expertise at Europa IT Inc. LLC in network troubleshooting and user training. Successfully implemented security measures and streamlined technical support processes, enhancing operational efficiency. Adept at project management and customer service, I consistently delivered results that exceeded expectations while maintaining high standards of quality and performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

IT Technician

Europa IT Inc. LLC
Brattleboro
07.2013 - Current
  • Supervised installation of data communication equipment and software, ensuring timely project completion.
  • Implemented security measures, including firewall configurations and virus protection updates.
  • Updated software versions with patches to close security loopholes and enhance user protection.
  • Documented repair processes, streamlining procedures for future technical support actions.
  • Developed training materials and trained users on proper hardware and software usage.
  • Resolved hardware issues through component replacement as necessary.
  • Configured routers, switches, and wireless access points for efficient LAN and WAN operations.
  • Provided technical support via telephone or remote access, addressing user inquiries effectively.

Paint and Coatings Department Manager

Green Mountain Taps
Hindale
10.2009 - 04.2013
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • Analyzed business performance data and forecasted business results for upper management.
  • Worked closely with sales associates to complete tasks.
  • Proposed or approved modifications to project plans.
  • Developed and implemented strategic departmental plans to achieve company targets.
  • Implemented quality control measures to uphold company standards.

Education

GED -

Brattleboro Union High School
Brattleboro
07-1990

Skills

  • Network troubleshooting
  • Firewall configuration
  • User training
  • Project management
  • Technical support
  • Active directory
  • Software upgrades
  • Customer service

Affiliations

  • Professional musician
  • Enjoy the outdoors; hiking, swimming, disc golf, gardening

Certification

  • Avaya APSS-SMEC Certified

Timeline

IT Technician

Europa IT Inc. LLC
07.2013 - Current

Paint and Coatings Department Manager

Green Mountain Taps
10.2009 - 04.2013

GED -

Brattleboro Union High School

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