Scott Hamaty
Greensburg,PA
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
3
3
years of professional experience
Work History
IT Helpdesk Technician
George DeLallo Company
10.2022 - Current
- Building, configuring and managing desktops, laptops, printers, and phones
- Installation of new hardware and software on employee desktops and laptops
- Assisting employees through helpdesk tickets and phone calls
- Managing our cybersecurity software console
- Sandboxing specific files end users receive
- Linux server support for remote salesmen
- Windows server maintenance and server migration (2012r-2019)
- Creating users and groups in AD with specified permissions
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
- Manage Cisco Unified Call Manager (CUCM)
- Implementing changes to comply with security standards
- Manage 365 admin center as well as DUO admin center
- Manage and filtering email traffic.
North American Höganäs
05.2021 - 08.2021
- Led requirements initiatives for CMMC certification process
- Initialized and configured SCUTE data protection solution
- Provided level 1 and 2 Helpdesk support
- Provided software and hardware desktop support throughout the plant
- Briefed Senior Leadership on CMMC certification process
- Assisted with server upgrade and CISCO network switches.
Education
BS Information Systems - Cybersecurity
University of Pittsburgh Johnstown
04.2022
Skills
- System diagnostics
- Hardware Configuration
- Security Protocols
- Wireless Networking
- Remote Support
- Server Administration
- VoIP Support
- Data Recovery
- Cisco Switch Configurations from CLI
- IPS/IDS Principles
- Kali Linux
- Time Management
- Organizational Skills
Current - Description
Presently working on obtaining Security+ Certification as well as developing Python and Kali Linux knowledge
Internship
North American Höganäs, 05/2021, 08/2021, Hollsopple, PA, Swedish owned steel manufacturer of powdered metals with 5 locations in the US and approximately 400 employees. Responsibilities included:
Led requirements initiatives for CMMC certification process.
Initialized and configured SCUTE data protection solution.
Provided level 1 and 2 Helpdesk support.
Provided software and hardware desktop support throughout the plant.
Briefed Senior Leadership on CMMC certification process.
Assisted with server upgrade and CISCO network switches.
Timeline
IT Helpdesk Technician
George DeLallo Company
10.2022 - Current
North American Höganäs
05.2021 - 08.2021
BS Information Systems - Cybersecurity
University of Pittsburgh Johnstown
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