Scott Hankins
El Paso
Summary
Results-driven professional with a background in automotive service and guest advising. Expertise in managing operations and training teams, contributing to enhanced service delivery and operational efficiency. Committed to fostering teamwork and exceeding customer expectations.
Detail-oriented professional excelling in customer service and communication. Proven ability to streamline operations and enhance customer satisfaction.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Casa Buick GMC
El Paso, TX
11.2025 - Current
- Assisted customers with vehicle inquiries and service recommendations.
- Scheduled service appointments using dealership management software.
- Communicated with technicians to relay customer concerns and service needs.
- Provided updates to customers on vehicle status during service appointments.
- Handled customer complaints professionally, ensuring satisfaction and retention.
- Collaborated with sales team to identify potential upsell opportunities for services.
Lot Manager/Automotive Service Advisor
Harvest Honda
Yakima, WA
11.2019 - 09.2025
- Oversaw daily operations of vehicle lot ensuring optimal organization and presentation.
- Implemented inventory management procedures to enhance vehicle tracking accuracy.
- Trained and mentored junior staff on lot management best practices and safety protocols.
- Coordinated vehicle inspections and maintenance scheduling to maintain quality standards.
- Developed streamlined processes for vehicle delivery, reducing turnaround times significantly.
- Managed vendor relationships for timely procurement of lot supplies and equipment.
- Led team meetings to address challenges, share updates, and promote collaborative problem-solving initiatives.
Senior Guest Advisor
GameStop
Yakima, WA
09.2021 - 06.2023
- Led team in delivering exceptional customer service experiences, enhancing guest satisfaction and loyalty.
- Mentored junior staff, fostering development and improving overall team performance.
- Streamlined operations by implementing efficient inventory management processes, reducing stock discrepancies.
- Collaborated with management to develop promotional strategies, driving sales and increasing store visibility.
- Trained staff on gaming products and services, ensuring knowledgeable assistance for guests.
- Managed store layout optimization, enhancing product accessibility and guest flow during peak hours.
Education
High School Diploma -
Andress High School
El Paso, TX06-2018
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
Certification
.Concealed pistol license( 2020-2032)
.CPR/ AED/ FIRST-AID (2024-2026)
.
Timeline
Service Advisor
Casa Buick GMC
11.2025 - Current
Senior Guest Advisor
GameStop
09.2021 - 06.2023
Lot Manager/Automotive Service Advisor
Harvest Honda
11.2019 - 09.2025
High School Diploma -
Andress High School