Scott Himmelwright

This position takes full responsibility in overseeing the Cascade Region for all beverage/chemical demands. This position requires advanced organizational skill as it is responsible for all area from managing two teams based on two different models. This position demands constant communication with service providers and suppliers for equipment and products. This position works closely with the beverage COMM and BCC. This position has direct communication with customers, sales reps and people involved from supply to distribution. This position is responsible in making decisions that effect hundreds of our customers using our equipment and EB products. Acquiring new business and growing EB brand is the primary focus to keep this department profitable.

• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Worked with existing customers to increase purchases of products and services.

• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
• Immediately addressed problems with customers to promote speedy resolution.
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
• Boosted revenues by upselling and cross-selling products to new and established customers.

Consulting for CD in the Portland, OR area. Selling our products and services to existing and new businesses. CD is one of the oldest NW coffee roasters surpassing 30 years of excellence. This is what helps make CD stand above most of the roasters on the West Coast. I was very successful in growing brand by establishing new business and growing with in existing business. I achieved placing CD products in retail and many new venues wanting a high quality product.

• Responded to telephone and in-person requests for information.
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.