Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Scott Jacquez

Scott Jacquez

Las Vegas,NV

Summary

Experienced warehouse fulfillment and retail manager with solid background in Retail operations and E-Commerce. With over twenty-seven years of industry knowledge in areas of expertise which include budgeting and administration.

As a leader and mentor, I've learned many traits to be an effective liaison within the business community. I'm a Hardworking Operations Manager proficient in risk mitigation, personnel management and financial oversight. Adept at recruiting and training top talent and mentoring to optimize team performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front End - Receiving Manager

Bass Pro Shops
07.2020 - Current
  • Facilitated change management activities for department and staff of one hundred-five individuals.
  • Engaged prospects and customers through various events, including hunting & fishing classics, seminars and workshops.
  • Recruited and developed staff of seventy plus
  • Performed payroll responsibilities every week by correcting any variances and scheduling conflicts.
  • Implemented systems and procedures to increase sales
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics

Area Department Manager

Bed Bath & Beyond Inc. E-Commerce Facilities
07.2019 - 07.2020
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Motivated associates to consistently deliver effective results through coaching and recognition.
  • Saved $75,000 by implementing cost-saving initiatives that addressed long-standing problems

Warehouse Supervisor

Floor & Decor Holdings, Inc.
09.2018 - 07.2019
  • Developed new process for employee evaluation, which resulted in marked performance improvements of 140 people.
  • Verified data integrity and accuracy
  • Achieve weekly sales goals, while teaching & training staff
  • Walk daily with staff outlining expectations
  • Revised and developed procedures to reduce risk and achieve compliance
  • Oversaw inventory control levels and verified compliance with storage and organization processes

Warehouse & E-Commerce Manager

Lowe's Companies, Inc
05.2014 - 08.2018
  • Supervised material flow, storage, and national transportation
  • Maintained accurate stock records and schedules
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Forecasted manpower requirements based on daily workload and company targets
  • Created and managed departmental budget of $460,000 weekly
  • Conducted monthly inventories of materials on warehouse floor

Customer Service Manager

Lowe's Companies, Inc
06.2008 - 05.2014
  • Introduced higher standards for customer service and increased efficiency by streamlining operations
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty

Education

High School Diploma -

Millikan High School
Long Beach, CA
1988

Skills

  • Team leadership
  • Extremely organized
  • Coaching and mentoring
  • Sales Reporting
  • Strategic planning
  • Account management
  • Business development and planning

Accomplishments

  • Increased sales 16% over first years sales numbers
  • Created and staffed the online-pick up center in store increasing overall satisfaction score to Eighty- seven percent first year of taking over. Achieved a twenty-eight percent gain on yearly employee engagement survey my first year in the position of Warehouse manager.
  • Successfully lead my team through the Covid-19 beating budget by eight million dollars.

Certification

Administration Manager Training Program


Operations Manager Training Program


Briggs Power Equipment Instructors Course

-Forklifts

-Reach trucks

-Order pickers

-Electric pallet jacks

-Equipment attachments

Timeline

Front End - Receiving Manager

Bass Pro Shops
07.2020 - Current

Area Department Manager

Bed Bath & Beyond Inc. E-Commerce Facilities
07.2019 - 07.2020

Warehouse Supervisor

Floor & Decor Holdings, Inc.
09.2018 - 07.2019

Warehouse & E-Commerce Manager

Lowe's Companies, Inc
05.2014 - 08.2018

Customer Service Manager

Lowe's Companies, Inc
06.2008 - 05.2014

High School Diploma -

Millikan High School

Similar Profiles

CREATE PROFILE
Scott Jacquez