Scott James
Grayson,KY
Overview
14
14
years of professional experience
Work History
Asst. Manager
Kees Farm Service
Grayson, Ky
02.2025 - 08.2025
- Supervised daily operations including scheduling shifts, assigning duties.
- Supported customer inquiries and provided product information to enhance service quality.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
CSR/ Branch Manager
Arricks Propane of Grayson
Grayson, Ky
06.2011 - 02.2025
- Assisted customers with inquiries about propane services and products.
- Processed customer orders and coordinated delivery schedules efficiently.
- Maintained accurate records of customer accounts and transactions daily.
- Educated clients on propane safety and usage best practices effectively.
- Resolved customer complaints and issues with professionalism and care.
- Collaborated with team members to ensure smooth daily operations.
- Utilized company software to track inventory levels and supply needs.
- Identified customer needs and provided appropriate solutions.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Provided customer service support to customers over the phone and by email.
- Followed up with customers to ensure their satisfaction.
- Documented all conversations with customers in CRM software according to company standards.
- Consulted with customers regarding needs and addressed concerns.
- Gathered feedback from customers regarding products and services.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained up-to-date knowledge of company products and services.
- Maintained records of customer interactions, transactions, comments and complaints.
- Contacted customers about potential service upgrades, new services and account changes.
Education
High School Diploma -
East Carter High
Grayson Ky06-1992
Skills
- Problem solving
- Conflict resolution
- Training and mentoring
- Staff supervision
- Reporting and documenting
- Process improvement strategies
- Decision-making
- Customer service
Affiliations
I am a cattle farmer on the side. I enjoy outdoor activities. I also play and sing gospel music.
Accomplishments
As branch manager and CSR for Arrick's Propane, I received numerous bonuses for my performance.
Timeline
Asst. Manager
Kees Farm Service
02.2025 - 08.2025
CSR/ Branch Manager
Arricks Propane of Grayson
06.2011 - 02.2025
High School Diploma -
East Carter High