Scott Janis
New York City,NY
Summary
Seasoned Technology Manager with twenty six years of practical experience helping companies streamline their infrastructure stack by creating scalable business processes and solutions which reflect the business.
High level of acumen for most industry standard business systems including CRMs, ERPs, Financial Systems, e-Commerce stacks and most marketing tools and solutions.
Overview
27
27
years of professional experience
Work History
Lead Director of Bussiness Systems
CVS Media Exchange
New York, NY
07.2023 - Current
- Positioning Salesforce Sales Cloud as the convergence point for all pre and post sales activity and KPIs.
- Reimagine the entire CMX Stack and remove duplicative cloud solutions and workflows and rebuild them on Salesforce.
- Position Salesforce to be the central MDM system , pre sales , OMS and Post Sales for reporting on Ad performance.
Director of Business Systems
Time
Manhattan, NY
01.2022 - 07.2023
- Oversee the business implementation strategy of the TIME Ad Sales Technical Business Stack. This would include our OMS, ERM, CRM and Marketing tools.
- Integration of all business systems, including TIMEs ERP, OMS, analytics, reporting clouds , B2B contact engines into Sales Cloud.
- Keep a constant bead on our AD Sales technology stack as it pertains to our lines of business and mitigate any tool or process proliferation and duplication.
- Saved TIME 20k annually by moving TIME acquisition 'Brandcast' from their version of Sales Cloud over to the TIME global Sales Cloud instance.
- Established billing and invoicing cadence for charging advertisers.
- Integrate delivery of advertising into Salesforce for executive reporting.
- Moved entire customer support cadence and process over from Zendesk to Salesforce Service Cloud. This included the reproduction of all escalation rules.
Salesforce Solutions Manager
Time
New York, NY
03.2020 - 01.2022
- Senior Salesforce Administrator for Time Sales Cloud with a business objective to leverage the platform across all TIME business units.
- Converting a code-heavy instance of Salesforce into a leaner and more declarative instance which promotes quicker deployment to meet business requirements.
- Reimaging the implementation of the current Time Salesforce build and leverage more native Salesforce functionality and customization.
- Focusing on rapid deployment of new features and scalable solutions with a strategic roadmap for maximum visibility into company performance.
- Increase visibility for executive leadership for pacing -to goal and revenue targets.
- Implemented an MDM strategy for CRM and account consistency and accuracy.
- Seamless integration between Salesforce and all other integrated systems.
- Manage a team of two APEX developers and two business analysts.
Senior Business Systems Engineer
Butterfly Network Inc.
New York, NY
01.2019 - 03.2020
- Positioning Salesforce as the primary inception point of customer transactions as well as the end point and downstream receiver of all business activity
- Using Salesforce Order Management to push invoicing over from Salesforce to NetSuite and provide manufacturing requests.
- Created the entire sales workflow from lead/prospecting and lead scoring, to opportunity management and client touches and using SalesForce activity streams to measure a 'customer journey'.
- CPQ administration. Created product bundles for quick quotes on our most popular products and verticals.
- Set up Pardot integration between SalesForce for prospecting and email campaigns.
- Provided best practices using profiled roles and record types in order to accommodate business specific workflows and provide better reporting and less field proliferation
- Used 'Sales Path' to reinforce key concepts in our go to market sales process
- Created a traditional SDLC using Agile Accelerator for user stories and deployment through outgoing change sets.
- Wrote APEX code, triggers and declarative flows to mitigate duplication of inbound eCommerce purchases.
- Lighting enabled.
- Integrated SalesForce using third party API: Plugged into NetSuite, ZendDesk , Zapier
- Senior Business system engineer creating and optimizing business flow for incoming and outgoing B2B and B2C transactions
- Provide specialized knowledge for integrating multiple business systems
- Improve upon the integration strategy for multiple business systems and promote bi-directional syncing
- Set up and deployed Steel Bricks CPQ. Custom templates.
- Implemented an approval process for account creation.
- Established the global customer hierarchy.
Salesforce Administrator/Sales Operations Manager
TradingScreen
New York, NY
01.2018 - 01.2019
- Charged with getting maximum ROI on The Trading screen instance of Salesforce.com.
- Integrated billing and customer portal into Salesforce.com by way of SQL stored procedures and Jitterbit integration software.
- Provided an SDLC using Jira as our project management and agile tool.
- Created an end to end workflow from sales, to onboarding , to closed won using opportunities and orders
- Trained user pool in using Salesforce for Outlook and using Salesforce Plugin for web mail.
- Strategically focus on best practices to integrate Salesforce.com into the existing back office ecosystem.
- Leverage standard objects and functionality such as Price Books, Contracts and Order Management for reporting on booked revenue and order fulfillment.
- Created financial product verticals for traders based on Asset classes, buy side software and sell side broker fees.
- Create business specific processes and custom functionality using declarative tools like visual workflow "Flows" and process builder.
- Focus on mobile first accessibility.
- Executive level reporting and financial health of the company.
- Work with Hubspot for email and web campaigns.
Salesforce Administrator/Solutions Manager
CS Technology
New York City, NY
09.2015 - 12.2017
- Contribute to the ongoing evolution of the CS Technology Salesforce instance by increasing user adoption and establishing Salesforce.com as the CS Technology system of record.
- Integration. Built SQL routines in concert with JItterbit for pulling in data from Great Plains and Change point into Salesforce.com
- Increased Salesforce.com user adoption by eighty percent in one year.
- Worked with Account Seed for a potential replacement of Great Plains.
- Successfully mirrored the business and organization hierarchy in Salesforce.com by leveraging Role Hierarchy.
- Defined The CS Technology Sales engineering process.
- Established an MDM (Master Data Management) philosophy around customer records and data management.
- Saved thirty thousand dollars in 2016 by canceling licensing of third party vendor app and replacing it with Salesforce.com native functionality.
- Provided company wide reporting dashboards on resource utilization, Gross Profit, Revenue Forecasting, Revenue Actuals.
- Contract management using Salesforce.com native approval process.
- Adopting the lightening interface
- Implemented Steel Brick CPQ
- Optimized Salesforce1 mobile app for Sales Team and field use.
- Company wide adoption of Salesforce for outlook.
- Worked with Pardot to set up campaigns/lists and track site visits to our cooperate web site..
- Used SF Agile Accelerator to create Epics and user stories
Salesforce Administrator And System Integration Manager
Associated Press
New York City, NY
01.2009 - 09.2015
- Salesforce.com administration of user pool which included troubleshooting daily Salesforce questions and challenges from users.
- Set up users and created and managed profiles.
- Created and managed permissions sets.
- Worked with Data.com.
- Report and dashboard creation with reports focused on Sales team performance and pipeline forecasting.
- Created workflow for the Salesforce service cloud and established APs case and incident management matrix.
- Business analysis and report generation with Crystal Reports and Tableau.
- Built a system integration tool using LAMP stack to bring multiple databases together.
- Winner of the Oliver S. Gramling Award
Project Lead
Associated Press
New York, NY
01.2007 - 01.2009
- Project Lead and Subject Matter Expert for the largest service reallocation project in the history of The Associated Press. Project name "FreeBird".
- Moved over three thousand newspapers and television stations from traditional satellite and lease line delivery to internet delivery.
- Expert Knowledge of APs product catalog and mapping services from land delivery to internet.
- Built an online survey and service extrapolation web form for customers using LAMP stack.
- Lead weekly meetings on the impact of the Free Bird project, status updates and scrum meetings.
Customer Support Manager
Associated Press
New York, NY
01.2003 - 01.2007
- Provided client support and service onboarding to Associated Press partners, affiliates and clients.
- Weekly site visits to customer like ABC News, NBC Universal and the NY Times to assist in using AP services and technology.
- Managed a team of ten client service leads whose responsibilities included consulting with AP customers to get the most out of AP content.
- On boarded and support all of AP news , media , photos and video services which are delivered to all major news organizations around the world.
- Established the first support and onboarding procedures for clients with purchasing general election services in 2004, the fist year AP took over vote tabulation from VNS (Voter News Service).
- Winner of The Associated Press 2006 Chairmen's Prize.
Client Relations Manager
Associated Press
New York, NY
01.2000 - 01.2003
- Provided support and service onboarding for AP domestic newspapers and their service verticals.
- Transformed antiquated customer out reach processes into a Digital proposition by building a Web Portal for customers.
- Joined Sales on client visits to demo new products and services.
- Created user guides and client documentation best practices for using AP content.
- Held weekly training sessions with support team on AP services and products and new emerging technologies.
- Developer an incident management database using Lotus Notes.
Software Support Specialist
Associated Press
New York, NY
02.1997 - 01.2000
- Provided online and live support for AP clients getting APs service "The WIRE"
- Established the onboarding process of AP Clients.
- Field calls and email from clients needing set up and usage of web services.
- Ad Manager. Setup online ad campaigns using NetGravity Add management solution.
- Created customer onboarding documentation.
Education
Information Management
NYU
Music
Brookdale Community College
Music
Middlesex County College
Skills
- Salesforcecom Certified Administrator License #17886025
- Salesforce Order Management
- Financial Force
- Media Radar
- AdBook
- PHP Programmer
- Jitterbit
- MySQL Developer and Administrator
- MSSQL Developer and Administrator
- SyBase user
- Oracle user
- PostreSQL Developer
- Account Seed
- Pardot
- Crystal Reports
- Microsoft Reporting Services
- LINUX Administrator
- Project Management
- Service Delivery Management
- ZendDesk
Customer Service Management - Change Management
- Integration
- Data Management
- Agile
- Celigo integrator
- NetSuite
- Zapier
Affiliations
- Winner of the Associated Press 2010 Gramling Award for the development of a data integration tool.
- 2019 Honor roll at NYU SPS, 3.8 average.
Timeline
Lead Director of Bussiness Systems
CVS Media Exchange
07.2023 - Current
Director of Business Systems
Time
01.2022 - 07.2023
Salesforce Solutions Manager
Time
03.2020 - 01.2022
Senior Business Systems Engineer
Butterfly Network Inc.
01.2019 - 03.2020
Salesforce Administrator/Sales Operations Manager
TradingScreen
01.2018 - 01.2019
Salesforce Administrator/Solutions Manager
CS Technology
09.2015 - 12.2017
Salesforce Administrator And System Integration Manager
Associated Press
01.2009 - 09.2015
Project Lead
Associated Press
01.2007 - 01.2009
Customer Support Manager
Associated Press
01.2003 - 01.2007
Client Relations Manager
Associated Press
01.2000 - 01.2003
Software Support Specialist
Associated Press
02.1997 - 01.2000
Information Management
NYU
Music
Brookdale Community College
Music
Middlesex County College