SCOTT J. KASAYULIE
IT Support Specialist with over 10 years of hands-on experience providing comprehensive technical assistance to end-users in diverse environments. Proficient in troubleshooting and resolving hardware, software, and network issues. Skilled in desktop and laptop setup, configuration, and maintenance. Strong knowledge of the Windows operating system, along with expertise in Active Directory and user account management. Capable of delivering exceptional customer service and collaborating effectively with cross-functional IT teams to achieve organizational goals.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Work History
IT Specialist
5 Months- Installed, configured, and maintained desktops, laptops, printers, and peripherals.
- Ran and terminated CAT5/coaxial cable
- Performed routine maintenance and troubleshooting of network infrastructure, including routers, switches, and wireless access points, Starlink antennas.
IT Support Specialist
4 Months- Managed hardware inventory for streamlined support and coordinated vendor repairs.
- Installed, configured, and maintained desktops, laptops, printers, POS systems, and peripherals.
- Basic use of SolarWinds Orion for network monitoring, facilitating rapid outage identification and restoration.
- Managed Active Directory accounts, user permissions, and group policies, ensuring proper security and access control.
- Performed routine maintenance and troubleshooting of network infrastructure, including routers, switches, and wireless access points.
Desktop Technician II
6 Years 10 Months- Primarily handled level 2-tier customer support tickets and contacting external IT vendors for software/technical support.
- Participated in pilot testing of system updates and troubleshooting failed SCCM application/security updates.
- Demonstrated expertise in ServiceNow ticketing software. Provided valuable assistance to the help desk team by addressing complex tickets.
- Created and maintained documentation, including user guides and troubleshooting manuals, to assist end-users and the help desk team.
- Conducted software installations, upgrades, and patches, ensuring compliance with licensing agreements and IT security.
Computer Technician
- Maintained inventory control and asset tagging, contributing to the collection of company-owned equipment.
- On-site IT support when needed.
- Assisted with the setup, configuration, and troubleshooting of desktops, laptops, printers, mobile devices, and other peripherals.
Help Desk Technician
5 Months- Resetting of various account passwords as needed and managed group permissions through Active Directory upon request.
- Provided timely and efficient resolution to tier 1 and tier 2 technical issues via phone, email, and ticketing system.
- Executed repairs on desktops, laptops, printers, and other company equipment as needed.
- Managed and prioritized incoming support requests, adhering to SLAs and escalation procedures.
Education
High School Diploma
- Akiachak - Akiachak, AK