Scott Juskowiak
Senior Desktop Support Analyst
Sherwood,OR
Summary
Tech-savvy Senior Desktop Support Analyst possessing excellent troubleshooting skills for Windows, MacOS, and mobile device platforms. Offering 10 years of experience configuring, installing and maintaining computer and telephone systems, as well as administering Active Directory, JAMF, Exchange, and Office 365 resources. Well-versed in efficiently resolving issues and tickets with the highest standard of service and support, and working with a team to promote collaboration and cross-training among all members.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Senior Desktop Support Analyst
Surescripts LLC
Beaverton, United States
11.2011 - Current
- Active Directory Administration
- Exchange Administration
- -O365 Administration in a hybrid environment
- Manage Corporate Helpdesk.
- Provide escalation point for Tier 1 Helpdesk.
- Manage and troubleshoot Video Conferencing and systems.
- Phone system migration and Administration.
- Maintain, imaging and troubleshoot PC's, Mac's, and iPad's.
- Local and remote End-user support for national offices.
- Implement, support, and administer JAMF and zero-touch imaging.
- Software installation and support on End-user systems and VDI's.
- Network troubleshooting (local office, switches, and drops).
- Current knowledge of Windows, MacOS, iOS, iPadOS, and Android operating systems.
- Code42 CrashPlan Administration, including System backup and recovery.
- Mimecast and ProofPoint administration.
- Create and maintain Knowledge base articles (L0, L1, L2+).
- Author, send, and maintain catalogue of monthly Helpful Hints newsletter emails.
- Duo 2FA Administration (Devices, accounts, troubleshooting).
- Experience with ServiceNow (ticketing and Knowledge Base).
Education
Bachelor of Science - Information Systems
Western Oregon University
Monmouth, OR 09.2004 - 06.2009
Skills
Applications knowledge
Troubleshooting skills
Hardware installations
Desktops expertise
Software upgrades
End-user support
Application support
TCP/IP
Desktop support
Customer service expert
Software diagnosis
Mac systems
Technical documents comprehension
JAMF
Active Directory
Exchange
Office 365
Accomplishments
- Audited and unified ServiceDesk knowledge base, as well as authored many additional KB articles.
- Creating, authoring, and maintaining Monthly Helpful Hints newsletter from our department to End-users.
- Helped with two major office moves.
- Helped with JAMF zero-touch rollout for Mac's and iPad's.
- Helped with corporate phone system migration.
Certification
ComptTIA A+
Timeline
JAMF CCT
06-2017
Senior Desktop Support Analyst
Surescripts LLC
11.2011 - Current
CompTIA Network+
06-2010
ComptTIA A+
04-2010
Bachelor of Science - Information Systems
Western Oregon University
09.2004 - 06.2009