Scott Kemp
Orange,CA
Summary
Dynamic Front End Manager with proven expertise in customer service, cash flow management, and schedule optimization. Known for resolving customer inquiries efficiently and enhancing operational effectiveness. I am always eager to please my bosses and my customers. I feel rewarded by knowing that I did the job right and well.
Overview
5
5
years of professional experience
Work History
Front End Manager
Beach Paws Pet Salon
Newport Beach, CA
06.2024 - Current
- Managed daily operations of the pet grooming area.
- Ensured cleanliness and safety standards in grooming facilities.
- Assisted in implementing new services for clients' pets.
- Resolved customer inquiries and complaints with professionalism.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved technical issues related to the front end development process.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Created and optimized employee schedules for shift coverage.
- Coordinated with back-end developers to ensure proper functioning of front end applications.
- Assisted senior management in decision making by providing insights into customer requirements.
Bartender
Brea Improv
Brea
06.2021 - 06.2024
- Mix and serve beverages to customers with precision and speed.
- Maintain cleanliness and organization of the bar area throughout shifts.
- Train new bartenders on menu items and proper mixing techniques.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Education
High School Diploma -
Ruben S Ayala High School
Chino Hills, CA06-2008
Orange Coast College
Costa Mesa, CASkills
- Customer service
- Front end development
- Cash flow management
- Schedule optimization
- Administrative support
- Client relationship management
- Excel at working solo or in a team based environment
- Able to utilize constructive criticism
- Always optimistic to get involved with a positive attitude
Timeline
Front End Manager
Beach Paws Pet Salon
06.2024 - Current
Bartender
Brea Improv
06.2021 - 06.2024
High School Diploma -
Ruben S Ayala High School
Orange Coast College