Scott Lewis
Louisville,KY
Summary
Experienced District Manager with strong skills in operational improvements, team leadership, and profitability optimization. Focused on driving strategic initiatives that enhance customer satisfaction and operational excellence across multiple locations.
Overview
31
31
years of professional experience
1
1
Certification
Work History
District Manager
One Holland Dba First Watch
Louisville, KY
09.2022 - Current
- Managed daily activities at three locations while indirectly supporting five other locations.
- Ensured exceptional compliance and quality standards through bi-annual corporate inspections, achieving ratings above national benchmarks.
- Identified and interpreted sales trends to inform operational adjustments and achieve year-over-year sales growth of 1.50%.
- Identified opportunities for improvement in operational processes and designed initiatives to achieve combined annual cost reductions of 1.6% in food and labor.
- Developed and implemented local store marketing strategies alongside marketing team to strengthen community brand recognition.
- Special Projects: Gravy Cup for Girls and Boys Haven and ISCO PGA Tournament
General Manager
Cracker Barrel Old Country Store Inc
Louisville, KY
05.2010 - 09.2022
- Oversaw daily operations of an hourly staff of 110 employees and five managers, ensuring compliance with health and safety standards.
- Implemented leadership strategies to facilitate successful turnaround of location operations.
- Managed staff recruitment, training, and performance evaluations for operational excellence.
- Analyzed sales trends to optimize inventory management and reduce waste.
- Facilitated successful launch of a new location through strategic planning and execution.
- Received recognition for YOY guest traffic growth.
- Awarded GM of the District 2018.
General Manager
Applebee's Grill + Bar
Louisville, KY
01.1995 - 05.2010
- Led budgeting and financial planning efforts to align resources with business goals.
- Developed and implemented strategies to increase beverage sales and profitability.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Contributed to the successful launch of five new locations, ensuring operational readiness.
Education
Bachelor of Science - Hospitality Management
University of Kentucky
Lexington, KYSkills
- Recruiting and hiring
- Customer service and recovery tactics
- Budget management
- Multi-unit management
- Operations improvements
- Profitability optimization
Certification
- Serv Safe certified.
Timeline
District Manager
One Holland Dba First Watch
09.2022 - Current
General Manager
Cracker Barrel Old Country Store Inc
05.2010 - 09.2022
General Manager
Applebee's Grill + Bar
01.1995 - 05.2010
Bachelor of Science - Hospitality Management
University of Kentucky