Scott Loui
Madison,WI
Summary
Experienced Parts Manager with a proven track record in inventory management and logistics planning, optimizing stock levels to enhance efficiency and reduce costs.
Overview
17
17
years of professional experience
Work History
Parts Manager
Vermeer - Wisconsin
Madison, WI
03.2018 - Current
- Oversee inventory management to ensure optimal stock levels and minimize shortages.
- Developed and implemented processes for efficient parts procurement and distribution.
- Trained and mentored team members on best practices in parts handling and customer service.
- Analyzed sales data to forecast demand and adjust inventory accordingly.
- Collaborated with suppliers to negotiate pricing agreements, improving cost efficiency.
Automotive Technician
Midwest Engine Service
Madison, WI
01.2012 - 03.2018
- Diagnosed and repaired vehicle engines using advanced diagnostic tools and technologies.
- Conducted routine maintenance checks to ensure optimal vehicle performance and safety standards.
- Collaborated with team members to streamline repair processes, improving service turnaround times.
- Mentored junior technicians on best practices for troubleshooting and repairs, enhancing overall team competency.
- Trained staff on new technologies and equipment, ensuring alignment with industry standards and practices.
- Recommended system upgrades based on emerging trends in automotive technology to enhance service offerings.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Fleet Manager
Winter Services
Madison, WI
01.2017 - 01.2018
- Oversaw fleet operations, ensuring compliance with safety regulations and industry standards.
- Managed vehicle maintenance schedules, optimizing uptime and performance across the fleet.
- Implemented cost-saving strategies for fuel efficiency and vehicle utilization.
- Trained and mentored staff on effective fleet management practices and software systems.
- Coordinated logistics for timely delivery of services during peak winter operations.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
Customer Service Manager/Technician
Daves Auto Service
Madison, WI
01.2009 - 01.2012
- Led customer service team in resolving complex inquiries and enhancing client satisfaction.
- Developed training programs for staff, improving service delivery and employee engagement.
- Streamlined complaint resolution processes, reducing response times and increasing customer retention rates.
- Implemented new CRM system, optimizing tracking of customer interactions and feedback.
- Analyzed service metrics to identify trends, driving strategic improvements in support operations.
- Collaborated with cross-functional teams to align service strategies with organizational goals and objectives.
Education
Vocational Degree - Automotive
Madison Area Technical College
Madison, WI05-2011
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Vendor relations
- Purchasing strategies
- Goal setting
- Customer relations
- Staff training
- Supply chain coordination
- POS systems operations
- Operations management
- Performance improvement
- Forecasting demand
- Logistics planning
- Parts documentation
- Stock control
- Management
Timeline
Parts Manager
Vermeer - Wisconsin
03.2018 - Current
Fleet Manager
Winter Services
01.2017 - 01.2018
Automotive Technician
Midwest Engine Service
01.2012 - 03.2018
Customer Service Manager/Technician
Daves Auto Service
01.2009 - 01.2012
Vocational Degree - Automotive
Madison Area Technical College