Scott Mangan
Wapwallopen,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
UniFirst
01.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
House Manager
Smokey Bones Bar & Fire Grill
11.2018 - 09.2022
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
Education
Bachelor of Science - Marketing
Bloomsburg University of Pennsylvania
Bloomsburg, PA02.2021
Associate of Science - Business Management
Luzerne County Community College
Nanticoke, PA12.2019
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
- Sales closing
Timeline
Sales Representative
UniFirst
01.2022 - Current
House Manager
Smokey Bones Bar & Fire Grill
11.2018 - 09.2022
Bachelor of Science - Marketing
Bloomsburg University of Pennsylvania
Associate of Science - Business Management
Luzerne County Community College
Similar Profiles
Michael PadillaMichael Padilla
Route Service Sales Representative at UniFirstRoute Service Sales Representative at UniFirst
Joseph HyerJoseph Hyer
Route Driver at UniFirstRoute Driver at UniFirst
Michael ReyMichael Rey
Outside Sales Representative at UniFirstOutside Sales Representative at UniFirst
Luis Ramos-HenriquezLuis Ramos-Henriquez
Assistant Production Manager at UniFirstAssistant Production Manager at UniFirst
Robert CareRobert Care
Housekeeper at VA Medical Center Wilkes BarreHousekeeper at VA Medical Center Wilkes Barre