Scott Marchand
Manhattan,KS
Summary
Dynamic customer service professional with a proven track record at Hotels.com, excelling in active listening and critical thinking. Recognized for enhancing client satisfaction through personalized recommendations and strong relationship-building skills. Adept at data entry and utilizing CRM software to optimize sales opportunities, driving repeat business and referrals.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Hotels.com
08.2016 - 04.2021
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
Insurance Agent
California Insurance Finder
06.2008 - 01.2013
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Delivery Driver
DoorDash
06.2003 - 04.2008
- Collaborated with finance team to streamline loan approval processes, improving efficiency for clients.
- Utilized CRM software to track leads and manage follow-ups, optimizing sales opportunities.
- Participated in training sessions to enhance sales techniques and product knowledge continuously.
- Contributed to achieving sales targets through proactive outreach and relationship building with clients.
Car Salesperson
Thousand Oaks Toyota
06.1998 - 04.2002
- Delivered exceptional customer service, enhancing client satisfaction and fostering repeat business.
- Assisted customers in selecting vehicles that met their needs, driving product knowledge and engaging interactions.
- Conducted vehicle demonstrations, effectively showcasing features and benefits to potential buyers.
- Maintained up-to-date knowledge of inventory and promotions, ensuring accurate information for customers.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Hotels.com
08.2016 - 04.2021
Insurance Agent
California Insurance Finder
06.2008 - 01.2013
Delivery Driver
DoorDash
06.2003 - 04.2008
Car Salesperson
Thousand Oaks Toyota
06.1998 - 04.2002
Similar Profiles
Selamawit SiedSelamawit Sied
Cleaning at Hotels.comCleaning at Hotels.com
Yusleidis MatosYusleidis Matos
Secretary at Hotels.comSecretary at Hotels.com
Gautam RaiGautam Rai
Hotel Room Attendant at Hotels.comHotel Room Attendant at Hotels.com
Travis CostelloTravis Costello
Infantry Mortarman at ArmyInfantry Mortarman at Army
Joshua AquinoJoshua Aquino
Weapons Load Crew Chief at Aviano Air BaseWeapons Load Crew Chief at Aviano Air Base