Scott Marquardt
Redding,CA
Summary
Results-driven Business Manager specializing in operational leadership and team performance optimization. Proven track record in enhancing business processes and fostering strong client relationships. Committed to leveraging expertise in operations management to achieve strategic business objectives.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Business Manager
Tenter Enterprises Inc.
Redding, USA
10.2019 - Current
- Directed operational strategies to optimize efficiency and streamline business processes across our department.
- Facilitated team collaboration and communication to align project goals with organizational objectives.
- Developed training programs to enhance staff performance and foster a culture of continuous improvement.
- Managed hiring and firing of employees, maintained employee files, and assigned routes based on operational needs.
- Maintained accurate vehicle maintenance records and oversaw servicing of FedEx vans to ensure operational readiness.
- Coordinated time off requests for team members and personal vehicle use, ensuring adequate coverage.
District Manager
Aramark
Chico, USA
10.2018 - 10.2019
- Directed regional operations to optimize workflow efficiency and enhance service delivery across multiple locations.
- Coordinated resource allocation to ensure optimal use of assets, directly supporting district-wide operational objectives.
- Evaluated performance metrics to identify areas for improvement, leading initiatives that enhanced overall productivity.
- Developed training programs to mentor staff, enhancing skills and aligning team capabilities with operational goals.
- Analyzed market trends to identify opportunities for operational improvement and strategic growth initiatives.
- Championed culture of accountability by setting clear goals and expectations, driving individual and team accountability.
- Resolved customer complaints by actively listening and providing effective solutions.
Delivery Driver
Fedex
Chico, USA
06.2015 - 10.2018
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Delivered packages efficiently while adhering to safety regulations and company protocols.
- Communicated effectively with customers to confirm delivery times and address any concerns promptly.
- Coordinated with dispatch teams to optimize delivery routes, enhancing service reliability and reducing travel time.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Maintained accurate delivery records using tracking systems, contributing to improved operational efficiency.
- Conducted vehicle inspections to ensure safety compliance and minimize downtime during deliveries.
- Trained new drivers on best practices for delivery procedures and customer service excellence.
- Resolved issues swiftly by collaborating with team members, enhancing overall workflow and customer satisfaction.
- Verified delivery addresses for accuracy before dispatching packages. and verified correct package delivery.
- Built strong customer relationships through friendly service and prompt responses to inquiries.
Education
Associate in Arts (A.A.) - General Studies
Butte Community College
06-2005
Skills
- Project management
- Operations management
- Regulatory compliance
- Documentation and reporting
- Analytical thinking
- Strategic initiatives
- Business development
- Team building and leadership
- Operational leadership
- Employee management
- Staff management
- Staff training
- Talent acquisition
- Issue resolution
- Client relationship management
- Customer relationship management
- Customer relations
- Employee motivation
Certification
Medical Examiners Certificate (DOT)
Timeline
Business Manager
Tenter Enterprises Inc.
10.2019 - Current
District Manager
Aramark
10.2018 - 10.2019
Delivery Driver
Fedex
06.2015 - 10.2018
Associate in Arts (A.A.) - General Studies
Butte Community College