Scott Masko
West Newton,PA
Summary
Experienced Store Manager skilled in operational budgeting and team leadership, with a proven track record at Mr. Tire Auto Service Centers.
Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
16
16
years of professional experience
Work History
Store Manager
Monro Inc.
10.2023 - Current
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Rideshare Driver
Uber
10.2015 - Current
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Assistant Store Manager
Pep Boys Auto Service & Tire
09.2021 - 10.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted in recruiting, hiring and training of team members.
District Sales Manager
Aflac
07.2010 - 07.2020
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
Education
Business Administration And Management
University of Southern California
Los Angeles, CASkills
- Operational budgeting
- Store operations oversight
- Promotional planning
- Hourly shift management
- Team building
- Customer service
- Team leadership
Timeline
Store Manager
Monro Inc.
10.2023 - Current
Assistant Store Manager
Pep Boys Auto Service & Tire
09.2021 - 10.2023
Rideshare Driver
Uber
10.2015 - Current
District Sales Manager
Aflac
07.2010 - 07.2020
Business Administration And Management
University of Southern California