Scott Masom
Gunter,TX
Summary
Proactive and goal-oriented professional with a strong ability to manage time effectively and solve problems. Recognized for reliability and adaptability, with a quick capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and make valuable contributions to organizational growth.
Overview
10
10
years of professional experience
Work History
Produce Assistant Department Manager
H-E-B Grocery Company
05.2024 - Current
- Grow and cultivate Partners.
- Build merchandising plans for weekly and period sales goals according to customer traffic.
- Order product for proper department demand and inventory control.
- Achieve various department numbers through careful planning and consideration toward department demand.
- Maintain A+ department standards in accordance to company policy.
- Supervise process follow through within company guidelines, policy, and trainings.
- Provide customer service with extensive produce knowledge to achieve optimum customer satisfaction.
Produce Specialist
H-E-B Grocery Company
07.2022 - 05.2024
- Followed company guidelines to dispose of damaged, spoiled and expired products.
- Rotated produce on sales floor to guarantee optimal freshness and variety.
- Reported product ordering and shipping discrepancies to department manager.
- Generated signage for produce goods and performed price check functions.
- Helped run the sales floor for proper execution according to company standards.
- Learn and execute H-E-B policies and procedure for future growth.
Lead Store Associate
Aldi
07.2019 - 07.2022
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Used POS system to process sales, returns, online orders and gift card activations
- Greeted customers, helped locate merchandise and suggested suitable options
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Contributed to design and setup of merchandise displays promoting key products.
- Understanding the requirements of your department and executing them to company standards.
Play-by-Play Broadcaster/Social Media Manager
Wichita Falls Warriors (NAHL)
02.2022 - 05.2022
- Created, shot, and produced audio/video/written content for all team social media accounts and website.
- Created graphics for team use and marketing opportunities.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased fan engagement through social media platforms.
- Produced and executed game day broadcasts.
- Researched relevant information to discuss during broadcasts.
- Interviewed players and coaches for written/video stories.
Play-by-Play Broadcaster/Social Media Manager
Mid-Cities Jr. Stars (NA3HL)
10.2020 - 01.2022
- Created, shot, and produced audio/video/written content for all team social media accounts and website.
- Created graphics for social media engagement.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased fan engagement through team social media platforms.
- Produced and executed game day broadcasts.
- Researched relevant information and topics to discuss during broadcast
- Interviewed players and coaches for written/video stories.
Assistant Produce Manager/Store Trainer
Brookshires Grocery Company
11.2015 - 07.2019
- Planned attractive produce displays, using color and texture to enhance customer shopping experience.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows
- Maintained produce display, and prep and storage areas in clean and orderly condition
- Coached and mentored new team members.
Barista/Shift Manager
Starbucks
06.2014 - 09.2015
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Designed and adjusted work schedules to meet business demands
- Served customers quickly and efficiently and created strategies to prevent delays
- Maximized quality assurance by completing frequent line checks
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Oversaw food preparation and monitored safety protocols.
Education
Bachelor of Arts - Converged Broadcast Media
University of North Texas
Denton, TX05.2021
Skills
- Process focused
- Flexible and adaptable
- Problem-solving
- Multi-tasker
- Verbal and written communication
- Task Delegation
- Organization
- Time Management
Timeline
Produce Assistant Department Manager
H-E-B Grocery Company
05.2024 - Current
Produce Specialist
H-E-B Grocery Company
07.2022 - 05.2024
Play-by-Play Broadcaster/Social Media Manager
Wichita Falls Warriors (NAHL)
02.2022 - 05.2022
Play-by-Play Broadcaster/Social Media Manager
Mid-Cities Jr. Stars (NA3HL)
10.2020 - 01.2022
Lead Store Associate
Aldi
07.2019 - 07.2022
Assistant Produce Manager/Store Trainer
Brookshires Grocery Company
11.2015 - 07.2019
Barista/Shift Manager
Starbucks
06.2014 - 09.2015
Bachelor of Arts - Converged Broadcast Media
University of North Texas
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