Scott Matthews Jr.
East Stroudsburg,PA
Summary
Results-driven Community Manager with expertise in operations management, tenant relations, and financial budgeting. Proven ability to enhance resident satisfaction through effective communication strategies and community events.
Overview
10
10
years of professional experience
Work History
Community Manager
Firstservice Residential
Tamiment, PA
09.2020 - 02.2026
- Facilitated community engagement initiatives to enhance resident satisfaction and foster relationships.
- Developed and implemented communication strategies for effective information dissemination among residents.
- Coordinated maintenance requests, ensuring timely resolution and high service standards.
- Managed social media platforms to promote community events and enhance online presence.
- Trained new staff on community policies, procedures, and customer service best practices.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Led conflict resolution efforts to address resident concerns and maintain harmonious living environments.
- Oversaw budget management for community events, optimizing resource allocation for maximum impact.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Assistant Community Manager
Firstservice Residential
East Stroudsburg, PA
12.2018 - 09.2020
- Coordinated community events to enhance resident engagement and satisfaction.
- Managed communication between residents and management to address concerns effectively.
- Assisted in budget preparation and expense tracking for community operations.
- Developed and implemented property maintenance schedules to ensure timely services.
- Conducted regular property inspections to identify maintenance needs and improvements.
- Collaborated with vendors to negotiate contracts and ensure quality service delivery.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
Real Estate Agent
Better Homes and Gardens Real Estate
Stroudsburg, PA
02.2017 - 10.2019
- Facilitated client consultations to assess real estate needs and preferences.
- Developed and executed targeted marketing strategies for property listings.
- Guided clients through property showings, highlighting features and benefits.
- Negotiated contracts to achieve favorable terms for clients and secure sales.
- Provided market analysis to assist clients in making informed decisions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Assistant Golf Professional
Great Bear Country Club
East Stroudsburg, PA
04.2016 - 10.2018
- Assisted in daily operations of pro shop, ensuring optimal customer service and product availability.
- Coordinated golf lesson schedules and managed bookings for members and guests.
- Trained junior staff on customer engagement techniques and operational procedures.
- Developed promotional materials to enhance participation in club events and tournaments.
- Maintained inventory systems for golf equipment and merchandise, streamlining stock management processes.
- Implemented member feedback programs to improve service quality and enhance overall experience.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
Education
High School Diploma -
East Stroudsburg South Highschool
East Stroudsburg06-2007
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Financial budgeting and reporting
- Operations management
- Maintenance oversight
- Staff management
- Contract negotiation
Timeline
Community Manager
Firstservice Residential
09.2020 - 02.2026
Assistant Community Manager
Firstservice Residential
12.2018 - 09.2020
Real Estate Agent
Better Homes and Gardens Real Estate
02.2017 - 10.2019
Assistant Golf Professional
Great Bear Country Club
04.2016 - 10.2018
High School Diploma -
East Stroudsburg South Highschool
Awards
Community Associates Institute 40 under 40 award.
Rookie of the Year FirstService Residential.
Emerging Leaders Program