SCOTT MCDADE
Old Hickory,TN
Summary
Sales professional with proven success at Dell Technologies, focusing on account management and consultative sales. Expertise in developing strong customer relationships and enhancing loyalty through superior service and product knowledge. Committed to leveraging extensive sales experience to achieve significant revenue growth and deliver exceptional value to clients.
Overview
21
21
years of professional experience
Work History
Inside Account Executive 4
Dell Technologies, Inc.
Nashville, TN
08.2018 - Current
- Identified new business opportunities through market research and analysis.
- Collaborated with outside sales representatives in order to increase sales volume.
- Assisted in developing marketing plans for various products or services offered by the company.
- Prepared quotes, invoices, and contracts for customers.
- Developed and maintained relationships with existing customers to ensure repeat business.
Sales Manager 2
Service Source, Inc.
Nashville, TN
07.2014 - 07.2018
- Developed comprehensive training materials for internal staff on customer success processes and procedures.
- Analyzed customer data to identify trends in usage patterns and behaviors of key accounts.
- Coordinated efforts between multiple stakeholders in order to drive successful outcomes for customers using the product and service offered by the company.
- Collaborated with sales teams to develop strategies for upselling and cross-selling products or services.
- Created personalized onboarding experiences for new customers, including assigning appropriate resources, setting up goals and objectives, and providing best practices advice.
- Developed and implemented customer success plans to ensure that customers are achieving their desired outcomes.
Public Sector Business Development Manager
A-Z Office Resource, Inc.
Nashville, TN
06.2013 - 06.2014
- Developed a new service territory in Wilson County, TN for K-12 education and local government
- Maintained a database of existing customers and prospective leads.
- Collaborated with marketing team members to design promotional materials.
- Developed a strategy to market for Federal GSA accounts by utilizing public bid sites and presentations.
Inside Sales Specialist 2
Dell, Inc.
Nashville, TN
08.2004 - 01.2012
- Managed a portfolio of 120 accounts, totaling $21M in annual sales.
- Respond to bids, RFQs, and RFPs, and develop proposals for large opportunities to C-level executives.
- Solution sales in networking, enterprise hardware and software, client desktops and notebooks, including a large portfolio of peripherals and accessories.
- Training and development of new hires, and Team Lead responsibilities.
- Utilized CRM software to manage sales pipeline process from lead generation through close.
Education
Associate of Arts - Music Education
Miracosta College
Oceanside, CA06-1994
Skills
- Account management and relationship building
- Strategic planning
- Data analysis
- Customer focus
- Business operations
- Team building
- Servant leadership
- Upselling and cross selling
Affiliations
- Owner of Natchez Trace Goods, a retail business specializing in vintage western apparel, jewelry, decor, handmade leather accessories and native american art.
Accomplishments
- MVP Award Q2FY23
- Team Player Award Q1FY23
- Presidents Club FY22
- Top Performer Award Q2FY21
- CSG Shark Award - Q4FY21, Q1FY21, Q2FY21, Q3FY20
- MB Rep of the Quarter Q4FY19
Timeline
Inside Account Executive 4
Dell Technologies, Inc.
08.2018 - Current
Sales Manager 2
Service Source, Inc.
07.2014 - 07.2018
Public Sector Business Development Manager
A-Z Office Resource, Inc.
06.2013 - 06.2014
Inside Sales Specialist 2
Dell, Inc.
08.2004 - 01.2012
Associate of Arts - Music Education
Miracosta College
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