Scott McDowell
La Pine
Summary
Enterprising NDI Technician and Entrepreneur successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Multi Faceted approach to cross departmental communication, ability to communicate well in a team setting and foster a good relationship for a positive work experience achieving results.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Three Rivers Painting
La Pine, OR
04.2020 - Current
- Managed project timelines and budgets to ensure efficient completion of painting contracts.
- Trained and supervised team members in painting techniques and safety protocols.
- Implemented quality control measures to enhance customer satisfaction and service delivery.
- Developed client relationships through effective communication and follow-up strategies.
- Streamlined operational processes to reduce waste and improve project turnaround times.
- Resolved client concerns promptly, enhancing overall service experience and retention rates.
- Conducted site assessments to determine project requirements and appropriate solutions.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
NDI Technician
Epic Aircraft LLC
Bend, OR
10.2018 - 03.2020
- Operated and maintained precision tools for aircraft parts with inspection as well as work space in department.
- Conducted quality inspections to ensure compliance with safety and regulatory standards.
- Collaborated with engineering team to troubleshoot technical issues, workflow procedures, inspection methods and company turnaround effectively.
- Assisted in training junior technicians on equipment handling and safety protocols.
- Performed scans on parts with visual inspection of composite aircraft parts as well as aluminum airplane parts.
- Performed liquid penetrant inspection on welds of aluminum parts for aircraft.
- Performed Ultrasonic Inspection methods on composite parts of aircraft.
- Worked and communicated with liason engineers to collect data, perform scans, or complete tasks as needed.
Designer /Material Planning and Procurement Specialist
Bath Iron Works , General Dynamics
Portland, ME
05.2013 - 10.2018
- Worked in Material Planning Department to process installation and fabrication drawings, ensuring compliance with industry standards.
- Collaborated with multiple design departments and engineering to process and complete design tasks.
- Worked with Program Office Department on procurement of parts necessary for completion of ship upgrades and building or maintenance process.
- Communicated with multiple departments and vendors.
- Issued Request for Quotes or procured parts both on and off contract with the Shipyard vendors.
- Attended meetings with multiple departments for effective communication and updates on timelines for tasks.
Customer Service Representative
Blue Cross Blue Shield
Portland, ME
05.2011 - 05.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained new staff on customer service protocols and company policies.
- Developed and implemented strategies to improve customer satisfaction ratings.
- Processed claims
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Online Certification For NDI / UT - Ultrasonic Testing
American Aerospace Technical Academy
Online School05-2018
Bachelor of Science - Business Administration, Small Business Management
University of Southern Maine
Portland, ME05-2016
High School Diploma -
Bonny Eagle High School
Standish, ME01-2006
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Personnel management
- Sales negotiation
- Staff training and development
- Operations oversight
- Negotiation
- Inventory management
- Strategic planning
- Marketing strategy development
- Performance analysis
- Marketing expertise
- Client relationship management
- Sales strategy development
- Risk management
- Market analysis
- Quality control
- Visual inspection
- Visual inspections
- Quality processes
- Inspection procedures
- Materials testing
- Safety procedures
- Training and mentorship
- Surface inspection
- Equipment calibration
- Report generation
- Employee supervision
- Non-conformance reporting
- Non-destructive testing
- Database management
- OSHA compliance
- Specifications reading
- Compliance enforcement
- Cross-functional collaboration
- Critical thinking
- Documentation and recordkeeping
- Inspection and testing reports
- Purchasing processes
- Effective communication
- Writing and verbal communication
- Process improvements
- Purchase order creation
- Supplier relationship management
- Data entry
- Active listening
Accomplishments
Eagle Scout
Freshman of the Year Award
Community Service
Community College Scholarship
Created a service based trades business
Timeline
Owner/Operator
Three Rivers Painting
04.2020 - Current
NDI Technician
Epic Aircraft LLC
10.2018 - 03.2020
Designer /Material Planning and Procurement Specialist
Bath Iron Works , General Dynamics
05.2013 - 10.2018
Customer Service Representative
Blue Cross Blue Shield
05.2011 - 05.2014
Online Certification For NDI / UT - Ultrasonic Testing
American Aerospace Technical Academy
Bachelor of Science - Business Administration, Small Business Management
University of Southern Maine
High School Diploma -
Bonny Eagle High School
Eagle Scout
Boy Scouts of America