Owner/Operator
Scott McDowell
Three Rivers Painting
La Pine
15
years of professional experience
Enterprising NDI Technician and Entrepreneur successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Multi Faceted approach to cross departmental communication, ability to communicate well in a team setting and foster a good relationship for a positive work experience achieving results.
Work History
Owner/Operator
6 Years 7 Months- Managed project timelines and budgets to ensure efficient completion of painting contracts.
- Trained and supervised team members in painting techniques and safety protocols.
- Implemented quality control measures to enhance customer satisfaction and service delivery.
- Developed client relationships through effective communication and follow-up strategies.
- Streamlined operational processes to reduce waste and improve project turnaround times.
- Resolved client concerns promptly, enhancing overall service experience and retention rates.
- Conducted site assessments to determine project requirements and appropriate solutions.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
NDI Technician
1 Year 5 Months- Operated and maintained precision tools for aircraft parts with inspection as well as work space in department.
- Conducted quality inspections to ensure compliance with safety and regulatory standards.
- Collaborated with engineering team to troubleshoot technical issues, workflow procedures, inspection methods and company turnaround effectively.
- Assisted in training junior technicians on equipment handling and safety protocols.
- Performed scans on parts with visual inspection of composite aircraft parts as well as aluminum airplane parts.
- Performed liquid penetrant inspection on welds of aluminum parts for aircraft.
- Performed Ultrasonic Inspection methods on composite parts of aircraft.
- Worked and communicated with liason engineers to collect data, perform scans, or complete tasks as needed.
Designer /Material Planning and Procurement Specialist
5 Years 5 Months- Worked in Material Planning Department to process installation and fabrication drawings, ensuring compliance with industry standards.
- Collaborated with multiple design departments and engineering to process and complete design tasks.
- Worked with Program Office Department on procurement of parts necessary for completion of ship upgrades and building or maintenance process.
- Communicated with multiple departments and vendors.
- Issued Request for Quotes or procured parts both on and off contract with the Shipyard vendors.
- Attended meetings with multiple departments for effective communication and updates on timelines for tasks.
Customer Service Representative
3 Years- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained new staff on customer service protocols and company policies.
- Developed and implemented strategies to improve customer satisfaction ratings.
- Processed claims
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Online Certification For NDI / UT - Ultrasonic Testing
Bachelor of Science - Business Administration, Small Business Management
High School Diploma
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Personnel management
Sales negotiation
Staff training and development
Operations oversight
Negotiation
Inventory management
Strategic planning
Marketing strategy development
Performance analysis
Marketing expertise
Client relationship management
Sales strategy development
Risk management
Market analysis
Quality control
Visual inspection
Visual inspections
Quality processes
Inspection procedures
Materials testing
Safety procedures
Training and mentorship
Surface inspection
Equipment calibration
Report generation
Employee supervision
Non-conformance reporting
Non-destructive testing
Database management
OSHA compliance
Specifications reading
Compliance enforcement
Cross-functional collaboration
Critical thinking
Documentation and recordkeeping
Inspection and testing reports
Purchasing processes
Effective communication
Writing and verbal communication
Process improvements
Purchase order creation
Supplier relationship management
Data entry
Active listening
Accomplishments
Eagle Scout
Freshman of the Year Award
Community Service
Community College Scholarship
Created a service based trades business
Timeline
Owner/Operator
Three Rivers Painting
04.2020 - CurrentRead More
NDI Technician
Epic Aircraft LLC
10.2018 - 03.2020Read More
Designer /Material Planning and Procurement Specialist
Bath Iron Works , General Dynamics
05.2013 - 10.2018Read More
Customer Service Representative
Blue Cross Blue Shield
05.2011 - 05.2014Read More
American Aerospace Technical Academy
Online Certification For NDI / UT from Ultrasonic Testing
Read More
University of Southern Maine
Bachelor of Science from Business Administration, Small Business Management
Read More
Bonny Eagle High School
High School Diploma
Read More
Eagle Scout
Boy Scouts of America