Scott McGinnis
Sutherlin
Summary
Experienced VoIP engineer specializing in network troubleshooting, Metaswitch configuration, and system recovery techniques. Proven ability to enhance operational efficiency and drive customer satisfaction.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Independent Metaswitch Contractor
Self
Sutherlin
02.2023 - Current
- Provide Network Support for Metaswitch Products
- Resolved Disc errors, recovered systems
- Replaced long term technician after unexpected exit
Technical Support Technician
Xtel Communicatioins
Mount Laurel
06.2022 - 02.2023
- Additional Technical Support
- Assisted in project planning and updates
Voice Manager
Ziply Fiber
Kirkland
01.2022 - 02.2023
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed team schedules and coordinated resources for optimal workflow execution.
- Developed training materials to enhance staff knowledge and operational skills.
- Supported project management efforts by tracking progress and reporting updates.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Analyzed performance data to identify areas for operational enhancements.
Senior VoIP Engineer
AireSpring
Los Angeles
04.2021 - 01.2022
- EAS, Perimeta SBC, CFS
- SIP-PS
- Utilized advanced software tools for modeling and simulating network designs.
- Participated in team meetings to discuss project progress updates.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
Network Specialist II
TDS Communications
Mount Juliet
06.2020 - 04.2021
- Configured and maintained network infrastructures for optimal performance and security.
- Monitored network traffic to identify and resolve connectivity issues swiftly.
- Collaborated with teams to implement network upgrades and enhancements effectively.
- Conducted routine system audits to ensure compliance with industry standards.
- Assisted in troubleshooting hardware and software problems for users promptly.
- Engaged in continuous learning to stay updated on emerging networking technologies.
- Responded to client requests for technical support by phone, email and inter-office chat service.
- Identified opportunities for improving system reliability, performance and scalability through changes in configuration or architecture redesigns.
- Assisted with the implementation of new technologies such as server virtualization, VoIP phone systems.
- Maintained communication with colleagues to promote knowledge sharing and project collaboration.
- Performed troubleshooting to diagnose and resolve network issues.
DIrector Voice Operations
Native Network
Wenatchee
09.2018 - 04.2020
- Led strategic initiatives to enhance organizational efficiency and team collaboration.
- Developed and implemented policies to streamline operations across various departments.
- Mentored junior staff, fostering professional development and knowledge sharing.
- Cultivated relationships with stakeholders to support organizational objectives and growth initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Director of Operations
National Lightnet
Roseburg
02.2018 - 09.2018
- Oversaw daily operations to ensure efficiency and effectiveness across all departments.
- Developed and implemented operational strategies to improve workflow and productivity.
- Coordinated cross-departmental communication to enhance collaboration and information sharing.
- Led training programs for staff to improve skills and operational knowledge.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Developed and maintained client relationships to grow business and improve account retention.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Promoted products, increasing customer base, and market share.
Support/Commissioning Engineer
Metaswitch Networks
Reston
09.2007 - 02.2018
- Led commissioning activities for telecom systems and platforms.
- Coordinated testing procedures for network integration and performance validation.
- Developed and maintained documentation for commissioning processes and standards.
- Collaborated with cross-functional teams to troubleshoot system issues.
- Ensured compliance with industry regulations during project execution.
- Analyzed customer requirements to tailor solutions for deployment scenarios.
- Implemented process improvements to enhance operational efficiency in projects.
- Reviewed designs, equipment submittals and operation and maintenance manuals for commissioning plans.
- Communicated regularly with clients regarding updates on project status.
- Analyzed data from various sources to determine root cause analysis for any issues encountered during commissioning activities.
- Provided technical support during start-up, testing, troubleshooting, and commissioning activities.
- Developed concept designs and sequence of operations for projects.
- Performed functional tests of electrical and mechanical components in accordance with established protocols.
- Maintained records of all inspections performed during commissioning process.
- Prepared detailed reports on the progress of each commissioning project.
- Assisted in the preparation of technical documents such as operating manuals, maintenance instructions, and spare parts lists.
- Produced detailed, accurate commissioning status reports and participated in regular commissioning updates.
- Monitored all stages of system performance to ensure proper functioning upon completion of projects.
- Developed commissioning plans, schedules, and procedures for new systems and equipment.
- Developed pre-functional checklists, functional testing procedures and actual functional testing as part of commissioning process.
- Identified system malfunctions and recommended corrective actions.
- Collaborated closely with other departments to ensure successful execution of tasks.
- Visited job sites to coordinate commissioning, evaluate systems and witness equipment start-up and testing.
- Generated standard operating procedures and method of procedures commissioning documentation.
- Maintained development and refinement of equipment, methodologies and standards in support of evolving commissioning career
- Made recommendations regarding design, equipment selection and potential enhancements.
- Utilized specialized tools and test instruments for diagnostic purposes.
- Assessed customer satisfaction levels after completion of projects.
- Trained personnel on the operation of newly commissioned systems or equipment.
- Resolved complex operational problems by utilizing advanced problem solving techniques.
Education
Some College (No Degree) - Labor Relations
Southern Oregon University
Ashland, Oregon, ORSome College (No Degree) - Christian Education
Calvary Chapel University
Phoenix, AZSkills
- Network troubleshooting
- Metaswitch configuration/Cluster CFS
- VoIP system design/ Virtualization
- System recovery techniques
- Network performance analysis
- Customer relationship management
Certification
Metaswitch Class 4 Certified
Timeline
Independent Metaswitch Contractor
Self
02.2023 - Current
Technical Support Technician
Xtel Communicatioins
06.2022 - 02.2023
Voice Manager
Ziply Fiber
01.2022 - 02.2023
Senior VoIP Engineer
AireSpring
04.2021 - 01.2022
Network Specialist II
TDS Communications
06.2020 - 04.2021
DIrector Voice Operations
Native Network
09.2018 - 04.2020
Director of Operations
National Lightnet
02.2018 - 09.2018
Support/Commissioning Engineer
Metaswitch Networks
09.2007 - 02.2018
Some College (No Degree) - Labor Relations
Southern Oregon University
Some College (No Degree) - Christian Education
Calvary Chapel University