Scott McKittrick

• Oversaw 3 reports and 2 MSPs for a 300-employee best-in-class CNC machine reseller and engineering company
• My top priority was improving cybersecurity with a secondary goal of stabilizing a struggling IT department
• Conducted an internal audit of all systems along with Penetration and Vulnerability tests
• Results were then prioritized, and critical findings were addressed immediately
• These consisted of taking down multiple phishing domains spoofing us, servers missing critical updates, and default passwords in use on a production NAS device
• Implemented MFA on multiple cloud applications including Infor CSI and Snowflake data lake
• Additionally, configured service accounts for certificate-based authentication and configured phishing tests for users
• Enforced best practices and SOP’s to streamline efficiency and secure systems
• Some of these included using security baselines for servers, creating an encrypted database for login information, and pre-imaging user systems
• Worked with our managed service providers (MSP) to systematically fix many chronic issues at our 6 remote sites
• These included insecure and poor quality WIFI, outdated domain controllers, printer issues, and multiple firewall configuration errors causing poor performance

• Directed IT operations for a 200-employee GxP biostorage and service company
• Managed a six-person team consisting of help desk, system administrators, and developers
• Administered HP & Meraki switches, firewalls, Veeam, VOIP, Active Directory, Azure AD, M365, SharePoint, Exchange, Mimecast email security, VMware, DHCP, ADFS, SD-WAN, VPN, VLAN, Windows Server, 10 & 11, Linux, macOS, ERP, and cloud services (SaaS, IaaS)
• Created policies and processes covering data integrity, passwords, backups, disaster recovery, business continuity, onboarding, offboarding, and change management
• Technical lead for a 1.5-year cross-functional project launching a cloud-based Warehouse Management System (WMS), securely integrated with our ERP, leading to a 23% increase in labor efficiency while maintaining compliance with GxP, MA 201 CMR 17, FDA 21 CFR Part 11, and GDPR
• Executed an eight-month network infrastructure overhaul by replacing 17 switches, 22 wireless access points, three VMware hosts, and NAS systems greatly improving performance and security
• Oversaw 76% employee growth and five new locations in five years, requiring close collaboration with Facilities, HR, Biorepository, and multiple other business units
• Drove significant improvements in Cybersecurity with a Defense in Depth, Zero Trust, and Least Privilege point of view
• This started with Penetration Testing and auditing many aspects of the infrastructure
• Some of the measures we took were implementing IDS/IPS, Role-based Access Control (RBAC), Content Filtering, MFA, Secure DNS, Encryption, Immutable backups, incident response plan, and Managed Detection and Response on endpoints as well as the network
• Developed a culture of security awareness consisting of regular training, phishing tests, and USB drop tests with KnowBe4
• Placed informative posters at all sites and worked with managers to regularly speak with their teams about the importance of security
• Sent out regular educational emails and spoke at all company meetings
• Strategically addressed the challenges posed by the pandemic by overseeing the procurement and deployment of over 140 laptops while accelerating our migration to M365, Teams, and OneDrive
• Managed a 52% surge in support tickets primarily stemming from the transition to remote work and social distancing
• Worked with HR, Quality, and Corporate Training to improve and streamline the on- and off-boarding processes
• This was followed by communication and training for managers to understand the process and their roles in it

• Managed critical systems, including Active Directory, GPO’s, Exchange, Cisco Meraki wireless network, EMC SAN, NAS, SCCM, Hyper-V, VMware, and Citrix
• Oversaw Sarbanes-Oxley (SOX) reporting for backups (Backup Exec), change control, onboarding, and termination protocols
• Supervised and mentored seven user support professionals, three of which were remote, establishing a knowledge base and SOPs
• Led strategic hiring, MSP oversight, infrastructure evaluation, server and network setup, and user migration by engaging with business stakeholders
• Served as project manager and technical lead for Citrix XenApp/XenDesktop deployment supporting 500+ external users, including specialized setups for AutoCAD
• Managed North American user support and team lead for the US Infrastructure group, while overseeing 400 servers and supporting 1800 employees across 25 global locations
• Achieved a 24% reduction in ticket resolution time by implementing comprehensive mentoring and training
• Additionally making process improvements, configuring SolarWinds monitoring, and establishing a knowledge base
• Worked with HR, Legal, and other functional teams to revamp employee on- and off-boarding with enhanced PowerShell scripts and automated workflows in ITSM ticketing system (BMC Footprints) and HRIS (Workday)
• Reduced completion time by 16%, added automated notifications, and improved reporting

Revitalized struggling IT department with 2 reports for high-tech manufacturer serving aerospace and automotive industries with 130 employees.

Managed technology operations for provider of electrical safety testing equipment with 50 employees and one remote office.