Scott McMacken
Phoenix,AZ
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively to drive revenue growth. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
14
14
years of professional experience
Work History
Customer Success Manager
Secure Data Recovery Services
Phoenix, AZ
01.2020 - Current
- Established strong relationships with clients through regular communication and follow-up activities.
- Assisted sales team by providing technical expertise during the sales process.
- Managed customer inquiries and complaints in a professional manner.
- Coached team members on best practices for delivering exceptional customer experiences.
- Contributed to improving online visibility and customer engagement by streamlining review processes
Inside Sales Representative
Secure Data Recovery Services
Phoenix, AZ
11.2011 - Current
- Handled incoming phone calls and online inquiries from warm leads, providing timely responses and tailored solutions.
- Managed the end-to-end sales process, from initial lead contact to final agreement, ensuring a seamless customer experience.
- Adapted communication and problem-solving approaches to suit individual consumers, business clients, and public sector organizations.
- Responsible for providing after-hours support for high-priority clients in order to ensure satisfaction.
Education
BBA - Sales And Marketing
University of Toledo
Toledo, OH05-2011
Skills
- Sales management
- Team coaching and leadership
- Conflict resolution
- Time management
- CRM software
- Customer service
- Sales pipeline and process management
- Verbal and written communication
- Technical sales support
Timeline
Customer Success Manager
Secure Data Recovery Services
01.2020 - Current
Inside Sales Representative
Secure Data Recovery Services
11.2011 - Current
BBA - Sales And Marketing
University of Toledo