Scott Mikami
Honolulu
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
ChefZone
Honolulu
05.2024 - Current
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
Customer Service Lead
ChefZone
Honolulu
09.2023 - 05.2024
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Implemented changes based on feedbacks received from customers.
- Developed strong customer relationships to encourage repeat business.
- Maintained accurate records of customer interactions and transactions.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Store Manager
Juice Honolulu
06.2021 - 09.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Helped open and create the first Juice store in Hawaii.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Curated multiple pop-ups for Nike and Jordan Brand.
- Continually learning about current trends in fashion.
- Clientele relations and community outreach.
- Worked closely with CFO, and GM on future projects.
Unemployed
Self
03.2020 - 06.2021
- Placed on leave/laid off due to Covid-19 pandemic.
Lead Sales Associate
Macy’s
10.2018 - 03.2020
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
Line Serviceman
Hawaiian Airlines
03.2015 - 10.2019
- Pushed and towed aircraft’s for on time departure.
- Fueld aircraft’s with appropriate amount of fuel to minimize overages.
- Serviced lavatories.
- Other duties assigned by supervisor.
Ramp Service Agent
Hawaiian Airlines
09.2011 - 02.2015
- Connected electrical power unit and hoses to aircraft.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Transferred luggage from aircraft to collection areas safely using Type equipment.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Cashier Assistant
Costco
07.2011 - 06.2012
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases and locate items.
Lead Ramp Service Agent
Worldwide Flight Services
10.2007 - 09.2011
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Bicycle Mechanic
Eki Cyclery
06.2005 - 09.2007
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
Education
High School Diploma - General Art
Kapolei High School
Kapolei, HI05.2005
Skills
- Staff Management
- Sales Expertise
- Customer service
- Shift Checklists
- Maximizing Profitability
- Client building
- Social media
- Musician
- Collector
- Employee schedule management
- Complaint resolution
- Verbal and written communication
- Research and due diligence
- Training development
- Adaptability and flexibility
- Inter-department collaboration
- Schedule coordination
- Relationship building
- Performance evaluation
- Policy enforcement
- Schedule management
- Task delegation
- Work prioritization
Timeline
Customer Service Supervisor
ChefZone
05.2024 - Current
Customer Service Lead
ChefZone
09.2023 - 05.2024
Store Manager
Juice Honolulu
06.2021 - 09.2023
Unemployed
Self
03.2020 - 06.2021
Lead Sales Associate
Macy’s
10.2018 - 03.2020
Line Serviceman
Hawaiian Airlines
03.2015 - 10.2019
Ramp Service Agent
Hawaiian Airlines
09.2011 - 02.2015
Cashier Assistant
Costco
07.2011 - 06.2012
Lead Ramp Service Agent
Worldwide Flight Services
10.2007 - 09.2011
Bicycle Mechanic
Eki Cyclery
06.2005 - 09.2007
High School Diploma - General Art
Kapolei High School