Scott Moore
Broken Arrow,OK
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in [Area of expertise] and working in 24/7 uptime environment.
Overview
7
7
years of professional experience
Work History
IT Helpdesk Senior Support
Advance Technologies / Navistar
07.2023 - 11.2023
- Monitoring and working ticket queue using ServiceNow to achieve 1st call resolution
- Onsite support for Office & Manufacturing Users
- Laptop/Desktop builds for new users using PXE Boot – 5-8 Weekly Build Average
- Tablet builds for Shopfloor Leads
- Printer issues, Basic Troubleshoot
- Refer user to Xerox if unable to fix.
IT Support Analyst
Wipro/ Helmrich & Payne
03.2022 - 11.2022
- Monitoring and working ticket queue using ServiceNow to achieve 1st call resolution
- Onsite support for office employees
- Laptop/Desktop builds for new users using PXE Boot – 10-12 Weekly Build Average
- Tablet repair/builds for Land/Offshore Rigs
- Heavy use of Active Directory for user account support.
Contractor/ Progressive IT
The Crosby Group
08.2021 - 02.2022
- Monitoring and working ticket queue using Freshservice Ticket System
- Onsite support for Office and Plant employees
- Laptop/Desktop builds for new users
- Heavy use of Active Directory for user support.
IT Support / Phone Support
Muskogee Nation Casinos / River Spirit Casino
07.2020 - 02.2021
- Phone Support for 9 Casinos
- Currently involved Win7 to Win10 changeover – Just completed Office 2013 to Office 2016
- Service Manager Ticketing System.
Contractor /Donatech Corp
L3Harris
07.2019 - 07.2020
- Deskside support for onsite employees
- Currently leading Win7 to Win10 swap
- New deployments using MDT Process and adding final required user software
- Various duties related to inventory & storage.
Break/Fix CSR
MPhasis Corp
02.2019 - 07.2019
- Inbound calls from BCBSM employees and Contractors
- Log calls with HP Service Manager Ticketing System
- Calls consist of password resets, various pc/laptop issues and VPN assist.
CDLP CSR
Riggs, Abney Legalshield Division
12.2018 - 01.2019
- Inbound calls from Legalshield members to report tickets received
- Log calls to track daily activity
- Follow up calls to members to get necessary documents required by referral attorneys.
Desktop Support
ONX INC
10.2017 - 03.2018
- Inbound calls from clients on various PC issues
- Repair client PC’s, replace change of hardware
- New PC builds for clients and replacing hard drive with SSD (cloning of hard drive in some cases)
- PC upgrades to Windows 10.
Tech Publications
Advent Global Solutions
08.2017 - 09.2017
- Tech publications modify, rename, optimization for American Airlines
- Heavy data entry
- Using Adobe DC to conversion to PDF format.
Tech Helpdesk
Guardian Security
09.2016 - 01.2017
- Tech helpdesk for Guardian Security/Central Security Group
- Using web based program Alarm.com
- Troubleshoot various alarm systems
- Creating job tickets for techs if unable to fix over phone.
Education
High School Diploma -
East Central High School
Tulsa, OK07.1992
Skills
- Microsoft Windows and Office
- Software Patches
- Remote Technical Support
- Network Troubleshooting
- Teamwork and Collaboration
- Hardware upgrades
- Technical Troubleshooting
Additional Information
Volunteer at Life.Church for past six years.
Timeline
IT Helpdesk Senior Support
Advance Technologies / Navistar
07.2023 - 11.2023
IT Support Analyst
Wipro/ Helmrich & Payne
03.2022 - 11.2022
Contractor/ Progressive IT
The Crosby Group
08.2021 - 02.2022
IT Support / Phone Support
Muskogee Nation Casinos / River Spirit Casino
07.2020 - 02.2021
Contractor /Donatech Corp
L3Harris
07.2019 - 07.2020
Break/Fix CSR
MPhasis Corp
02.2019 - 07.2019
CDLP CSR
Riggs, Abney Legalshield Division
12.2018 - 01.2019
Desktop Support
ONX INC
10.2017 - 03.2018
Tech Publications
Advent Global Solutions
08.2017 - 09.2017
Tech Helpdesk
Guardian Security
09.2016 - 01.2017
High School Diploma -
East Central High School
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