Results-driven IT management professional with over 25 years of experience in network and technology management. Demonstrated leadership abilities and technical expertise, combined with a strong track record of fostering teamwork, driving organizational growth, and delivering consistent results. Adept at managing the complete services process, ensuring customer satisfaction, and collaborating effectively with cross-functional teams. Known for a strategic mindset, flexible approach, and a commitment to excellence in the government sector.
Overview
23
23
years of professional experience
Work History
Strategic Engagement Manager
WWT, Government Services
12.2023 - Current
Collaborated with account team, business development team, and other WWT key stakeholders to identify and investigate new opportunities, contributing to strategic growth and market expansion.
Provided project oversight and leadership for six multi year government projects across various federal agencies, ensuring compliance and exceeding client expectations.
Directly managed geographically dispersed team of 24+ members across U.S., fostering collaboration and maintaining high team performance.
Reviewed contract requirements and developed strategic project planning to meet and exceed government specifications, ensuring project alignment with regulatory standards.
Coordinated Technical Exchange Meetings with program managers, subject matter experts, and industry leaders, facilitating knowledge sharing and strategic alignment.
Developed and maintained relationships with customers and suppliers through account development.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Project Manager
WWTAS, Federal Services Group
07.2018 - 12.2023
Led and coordinated numerous projects within WWT’s Federal Services Group, serving as the primary point of contact and ensuring seamless execution across diverse initiatives.
Assembled and managed cross-functional project teams, including 19 geographically dispersed members, to achieve project milestones and objectives efficiently.
Oversaw and directed five government projects across various federal agencies, providing leadership and ensuring adherence to scope, budget, and timelines.
Developed comprehensive project planning strategies by reviewing contract and requirement documents, aligning team efforts with government needs and ensuring successful outcomes.
Monitored project progress through effective time management and resource allocation, delivering accurate and timely progress reports and documentation.
Coordinated and facilitated Technical Exchange Meetings with Program Managers, Subject Matter Experts, and industry leaders, fostering collaboration and integrating advanced technologies into project plans.
Provided expert guidance and technical oversight during the initial phases of a multi-million dollar contract, ensuring architectural integrity and cybersecurity measures met and exceeded customer expectations.
Identified and allocated necessary plans and resources to achieve project goals, proactively addressing potential challenges and optimizing project performance.
Senior Network Engineer,SME
WWTAS, NGA (National Geospatial-Intelligence Agency)
12.2014 - 07.2018
Mentored and developed junior engineers and team members, providing guidance and training to cultivate technical expertise and leadership skills within network engineering team.
Orchestrated large-scale network migrations and upgrades with minimal downtime, ensuring seamless transitions and maintaining operational continuity for critical government functions.
Offered expert guidance and technical expertise for multi-million dollar contracts, ensuring that architectural and cyber security plans surpassed customer requirements and industry standards.
Spearheaded multiple high-impact government consolidation projects, resulting in 40% increase in operational efficiency and 25% reduction in IT costs through strategic network redesign and optimization.
Led cross-functional teams of up to 15 engineers and IT professionals to deliver complex network infrastructure projects, ensuring alignment with organizational goals and timely completion.
Provide Tier 3 expertise and guidance in research and implementation of enterprise network solutions, capabilities, strategic planning in support of customer business and mission goals and objectives
Possesses advanced understanding of networking systems and TCP/IP to include experience in IP Addressing, Network Address Translations, MTU, QoS, MPLS, routing and switching systems (Cisco and Juniper) and understanding of Routing Protocols (OSPF, EIGRP, and BGP).
Senior Network Engineer
NJVC, NGA ( National Geospatial-Intelligence Agency)
10.2010 - 12.2014
Primary focus on design, operation and maintenance of local and wide area network telecommunications systems
Provides subject matter expertise and guidance to government and contract technicians in support of performing maintenance and operations of mission critical global assets
Possesses advanced understanding of networking systems and TCP/IP to include experience in IP Addressing, Network Address Translations, MTU, QoS, MPLS, routing and switching systems (Cisco and Juniper) and understanding of Routing Protocols (OSPF, EIGRP, and BGP).
Supervisor Network Management
United States Air Force
07.2009 - 09.2010
Engineered, maintained and operated local and wide area network telecommunication systems
Provided technical expertise and guidance to subordinate technicians
Led troubleshooting efforts; coordinated efforts with host nation and North Atlantic Treaty Organization (NATO) technicians in NATO area of operations to include United Kingdom, Europe, and Middle East.
Flight Chief Network Operations
United States Air Force
07.2001 - 07.2009
Supervised 27 military and contract personnel provided infrastructure and network defense of $337 Million enterprise network assets
Provided support and guidance for functional system administrators servicing over 86K customers and Command and Control systems supporting United States Air Mobility Command, 11 Air Mobility Command Bases, United States Transportation Command, Air Force Communication Agency and Scott Air Force Base’s 12 thousand customers
Established flight policies and procedures, oversaw training and requirements, qualification, and professional development of personnel.
Education
Bachelor of Science - Information Technology
Capella University
Minneapolis, MN
06.2022
Skills
Proposal Development
Adaptability and Flexibility
Stakeholder Relations
Strategic Thinking
Team Recruiting and Hiring
Customer Relationship Management
Excellent Communication
Staff Management
Problem-solving abilities
Teamwork and Collaboration
Additional Information
Upon request
Clearance
Active TS/SCI DCID 6/4. SSBI 2007 05 08 and Current Polygraph certificate
Timeline
Strategic Engagement Manager
WWT, Government Services
12.2023 - Current
Project Manager
WWTAS, Federal Services Group
07.2018 - 12.2023
Senior Network Engineer,SME
WWTAS, NGA (National Geospatial-Intelligence Agency)
12.2014 - 07.2018
Senior Network Engineer
NJVC, NGA ( National Geospatial-Intelligence Agency)
10.2010 - 12.2014
Supervisor Network Management
United States Air Force
07.2009 - 09.2010
Flight Chief Network Operations
United States Air Force
07.2001 - 07.2009
Bachelor of Science - Information Technology
Capella University
Similar Profiles
Muhd Rais Ridzwan Bin Abdul Rahman Muhd Rais Ridzwan Bin Abdul Rahman null
Warehouse Operator at WWT APJ SINGAPOREWarehouse Operator at WWT APJ SINGAPORE