Scott M. Sheldon
Weedsport,NY
Summary
Dynamic and adaptable professional with a strong background in customer service excellence at Mesa Airlines and Target. Proven leadership in training team members and managing operations efficiently. Skilled in time management and emergency response, ensuring safety and satisfaction in high-pressure environments. Committed to fostering positive guest experiences and team success.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Mesa Airlines
12.2023 - Current
- Provide reliable and excellent customer service with beverages and meals.
- Remain positive, respectful, and understanding during challenging situations.
- Perform safety related duties, medical emergencies, safety demos, emergency evacuations.
- Trained to use emergency equipment onboard aircraft.
- Qualified for Embraer 175, CRJ-900.
Guest Advocate/ Team Trainer
Target
Syracuse, NY
10.2021 - 11.2023
- Service Desk, where guests make returns, answer guest questions, fulfill guest needs, drive up, order pick-up.
- Train and help new Team Members to engage and succeed in their area of work, and career at Target.
- Team Lead Mentor- Learning the skills of a Team Leader, communicating with Team Members, effectively managing departments within the store, managing break schedules, drive up times, setting goals for Team Members.
- Effectively close down all registers, including Pharmacy, Starbucks, Food Express, Electronics, Checklanes, and Service Desk, in a timely manner.
Education
Regents Diploma -
Jordan Elbridge High School
Jordan, NY06.2022
Skills
- Customer service excellence
- Time management
- Leadership
- Adaptability and flexibility
Timeline
Flight Attendant
Mesa Airlines
12.2023 - Current
Guest Advocate/ Team Trainer
Target
10.2021 - 11.2023
Regents Diploma -
Jordan Elbridge High School
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