SCOTT NEWMAN
Aldie,VA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training, and developing team members to drive profitability in highly competitive environment.
Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
25
25
years of professional experience
Work History
General Manager
Sonesta International Simply Suites
Falls Church, Va
07.2023 - Current
- Meeting budgeted profit goals for the remainder of the 2023 and 2024.
- Exceeding GOP for Quarters 3 & 4 of 2023 and the complete year of 2024.
- Successfully completed Capex Projects and initiated Emergency Capex projects to ensure the profitability and reputation of the company and brand.
- Exceeding Guest Survey goals of 86.9% each year of service.
- Motivated and Developed leadership team results in successes for our entire team.
- Weekly and monthly Sales Action Plans with Director Sales resulting in quarterly and yearly success in overall goals.
General Manager
Newport Hospitality Group
Centreville, VA
06.2021 - 07.2023
- Followed financial control procedures, enforcing proper management of cash, inventories, and receivables. Successfully closing each year exceeding budget and projections.
- Successfully staffed the hotel, filling 20 positions to create a successful team.
- Growth in revenue from 2021 to 2022 by 11% increase YOY
- Increase Guest Satisfaction scores by 6pts YOY in the post pandemic climate.
- Successfully staffed hotel after 2020 pandemic and transition of management company.
- Developing and growing relationship with owners and hotel management group. Successful in building the bridge of communications between Owner and Management Corporations by establishing and maintaining effective communication conveying weekly and monthly financial and guest facing accomplishments.
- Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.
- Continued success with correction processes to existing issues and implementation of new processes.
- Successful in bringing and resolution to ongoing building and guests’ issues upon entering the position.
- Responsible for hiring and onboarding new associates.
- Facilitate the Leadership in Motion - Marriott Leaders training course
- Monthly/Month End financial duties, including monthly critique submitted to corporate and ownership groups.
- Developed Supervisors to manager positions.
- Achieved Check In Scores of 87.2% in 2018(+8% to brand and YOY)
- Increased Staff Service Scores to 88.9% (+10 to brand+1.1% YOY)
Assistant General Manager
Marriott International
Fair Lakes, VA
11.2014 - 06.2021
- Responsible for hiring and onboarding new associates.
- Facilitate the Leadership in Motion - Marriott Leaders training course
- Monthly/Month End financial duties, including monthly critique submitted to corporate and ownership groups.
- Developed Supervisors to manager positions.
- Achieved Check In Scores of 87.2% in 2018(+8% to brand and YOY)
- Increased Staff Service Scores to 88.9% (+10 to brand+1.1% YOY)
Assistant General Manager
Marriott International, Inc.
Ashburn, VA
11.2011 - 11.2014
- Led operational initiatives to enhance guest satisfaction and streamline service processes.
- Developed training programs for staff to improve performance and customer engagement.
- Managed daily operations, ensuring compliance with brand standards and policies.
- Analyzed guest feedback to drive improvements in service delivery and guest experience.
- Coordinated special events, optimizing resources for maximum impact and guest enjoyment.
- Handled cash accurately and prepared deposits.
- Mentored junior managers, fostering leadership skills and promoting a culture of excellence.
Assistant General Manager
Marriott International, Inc.
12.2006 - 11.2011
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Succesefully led teams to ahceive Guest Satisfactions Scores above brand standards consistantly.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Revenue/Inventory Manager
Marriott International, Inc.
Dulles, VA
02.2001 - 01.2004
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Established weekly Revenue Startegy meetings with the General Managers and Diretors of Sales for each of my 8 Properties in northern virginia, creating startegies to not only meet but exceeding budget.
- Created and updated regular inventory reports and records.
- Implemented inventory tracking systems to streamline operations and reduce discrepancies.
Education
Some College (associate degree) - Business Administration
George Mason University
Fairfax, VASome College (No Degree) - Business Administration and Management
Northern Virginia Community College
Annandale, VASkills
- Skilled in team building, leadership, training, hotel finances and communication I hold myself the highest level of integrity and always promote positivity to excel in my role
- Brand management
- Guest relations
- Revenue generation
- Strategic planning and analysis
- Guest experiences
- Guest satisfaction
Timeline
General Manager
Sonesta International Simply Suites
07.2023 - Current
General Manager
Newport Hospitality Group
06.2021 - 07.2023
Assistant General Manager
Marriott International
11.2014 - 06.2021
Assistant General Manager
Marriott International, Inc.
11.2011 - 11.2014
Assistant General Manager
Marriott International, Inc.
12.2006 - 11.2011
Revenue/Inventory Manager
Marriott International, Inc.
02.2001 - 01.2004
Some College (No Degree) - Business Administration and Management
Northern Virginia Community College
Some College (associate degree) - Business Administration
George Mason University