Scott Odening
Clearwater,FL
Summary
Professional and knowledgeable Volunteer Case Manager with 4-5 years of expertise interning with The Public Defender's Office and working for St. Vincent de Paul CARES with veteran and non-veteran families. Talented at assisting with navigating resources and finding solutions to complex cases for homeless veterans and non-veterans so they can obtain supportive resources, housing, education, or gainful employment. Consistently maintained respectable appearance and demeanor to represent organization in positive way at all times.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Safer Emergency Housing Alternative Specialist
St. Vincent de Paul CARES
Clearwater, FL
09.2023 - 03.2024
- Conducted weekly wellness check to assess the safety of living environments for clients.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Positively represented St. Vincent de Paul CARES to local community partners.
- Collaborated and spoke with entities both inside and outside of the organization to address and solve client barriers to housing.
- Loaded delivery truck with donated beds, furniture, and bikes according to the daily route plan.
- Followed all applicable traffic laws and regulations while driving company vehicle.
- Provided friendly customer service when interacting with clients during deliveries.
- Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
- Provided assistance loading, unloading product from truck as needed upon delivery, pickup from customer's location.
Family Care Coordinator
St. Vincent de Paul CARES
Clearwater, FL
01.2023 - 09.2023
- Coordinated family meetings to discuss care plans and needs.
- Provided information to families on available resources related to healthcare.
- Created individualized care plans based on each family's unique needs.
- Conducted wellness visits to assess the living environment of clients and their families.
- Provided emotional support to patients dealing with long-term illness or disability.
- Identified appropriate community resources and provided referrals for services.
- Developed mutually trusting, long-range relationships with families, using client-centered approaches.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Emergency Housing Assistant
St. Vincent de Paul CARES
Clearwater, FL
12.2021 - 01.2023
- Transported clients to appointments and shelters as needed.
- Developed relationships with community organizations that could provide additional support services for veterans and non veterans in Pinellas and Hillsborough county.
- Assisted homeless veterans and non-veterans with procuring mental health support and other various community resources.
- Provided assistance to veterans and their families in obtaining benefits from the VA.
- Maintained accurate records of all veterans' case files and contact information.
- Participated in training sessions to stay up-to-date on changes in laws governing veterans' benefits.
- Documented all contacts with clients in an organized manner within agency database system.
- Monitored client progress towards goals set during initial assessment period.
- Evaluated and addressed individual veteran needs and concerns.
Case Manager
St. Vincent de Paul CARES
Clearwater, FL
09.2021 - 12.2021
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Consulted with staff on resolution of complex service issues.
Intern Case Manager
Public Defender's Office- Mental Health Program
Clearwater, FL
06.2016 - 09.2021
- Worked with senior staff to further develop plans for homeless residents' cases
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Collaborated with social workers to support homeless residents
- Directed college students interning in the Mental Health Program in providing Milieu Therapy for residents of various emergency shelters in Pinellas County
- Educated homeless residents on various resources, services and programs to maximize care
- Communicated with legal services providers, social services agencies, and Public Defender's Office regarding cases
- Recommended improved life choices to enhance client outcomes
- Assisted social workers with building, coordinating and leading programs delivering high-quality intensive support for homeless residents
- Located housing and other support services for displaced individuals working through financial, disability, health care, and substance abuse issues
- Coordinated resources from diverse providers for intervention plans
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members
- Developed comprehensive client-driven case plan with short and long-term goals
- Conducted assessments to obtain information for participant-centered plan of care
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals
- Prioritized calls, messages, and email to smoothly manage case-related communications
- Accomplishments: Resolved a complex case to help a homeless resident with dementia to be able to return safely to his family
- Assisted several homeless individuals to enter substance abuse treatment programs
- Currently assisting residents to resolve complex immigration issues.
Education
Bachelor of Arts - Psychology
University of South Florida
St. Petersburg, FL08-2024
Associate of Arts - Psychology
St. Petersburg College
05.2018
Skills
- Patient relationship management
- Document management
- Program coordination
- Interdisciplinary teamwork
- Relationship building
- Leadership
- Collaboration
- Problem resolution
- Community outreach
- Emergency Response
- Adaptability
Accomplishments
- Received Employee of the Month for going above and beyond for veteran families affected by Hurricane Ian.
- Assisted several homeless veterans to enter substance abuse treatment programs.
- Assisted 100's of veterans and families obtain stable housing.
- Assisted program director with developing and instituting best practices for other offices' SEHA programs.
- Member of Phi Theta Kappa Honors Society
- Member of Golden Key Honors Society
- Member of Psi Chi Honors Society
Certification
- CPR certified
- Mental Heath First Aid certified
- HIPPA certified
- Security awareness certified
References
- References available upon request
Timeline
Safer Emergency Housing Alternative Specialist
St. Vincent de Paul CARES
09.2023 - 03.2024
Family Care Coordinator
St. Vincent de Paul CARES
01.2023 - 09.2023
Emergency Housing Assistant
St. Vincent de Paul CARES
12.2021 - 01.2023
Case Manager
St. Vincent de Paul CARES
09.2021 - 12.2021
Intern Case Manager
Public Defender's Office- Mental Health Program
06.2016 - 09.2021
Bachelor of Arts - Psychology
University of South Florida
Associate of Arts - Psychology
St. Petersburg College
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