Scott Pierce
Amelia
Summary
Dynamic retail and banking manager and sales professional with over 30 years of experience in consistently achieving targets and enhancing profitability. Proven track record in building, coaching, training, and retaining high-performing teams while driving business growth and career advancement for team members. Exceptional communication skills facilitate effective engagement across diverse social settings, fostering strong relationships and collaborative environments.
Overview
32
32
years of professional experience
Work History
Financial Center Manager, Personal Banker
Fifth Third Bank
09.2016 - 05.2026
- Oversaw daily transactions and interactions with team and clients, guaranteeing compliance with established standards for courtesy, empathy, and professional advice.
- Developed strategic connections with businesses to enhance client acquisition and nurture ongoing client relationships.
- Facilitated improved client interactions by modeling best practices in lending conversations and operational efficiency.
- Analyzed customer feedback and executed targeted improvements, successfully raising branch customer experience scores to top-tier levels.
- Guided clients in understanding essential banking concepts to enhance financial literacy and promote responsible money management.
Store Manager
Shoe Carnival
Cincinnati, Ohio
10.2002 - 08.2016
- Achieved sustained sales increases annually from 2008 through 2012 to enhance revenue performance.
- Implemented regional training initiatives to instill company sales strategies and customer service principles among team members.
- Recognized with President’s Award for outstanding contributions to loss prevention strategies.
- Facilitated hiring and training processes for 50 new team members to ensure operational readiness for grand openings.
- Collaborated with department buyers and corporate merchandisers to identify new product needs and evaluate underperforming SKUs for effective inter-store consolidation.
Store Manager
DSW
Cincinnati, Ohio
10.1999 - 10.2002
- Analyzed customer preferences and market trends to assist in product selection, ensuring alignment with fashion trends and liquidation goals.
- Demonstrated exceptional sales performance, recognized as foremost leader in customer loyalty card program throughout the company.
- Conducted assessments of underperforming locations and facilitated team efforts to restore operational excellence.
- Coordinated efforts for grand openings of new stores, with Rookwood location in Cincinnati, Ohio, setting unprecedented sales records for the company.
Assistant Sales Manager
Just For Feet
Florence, Kentucky
01.1998 - 10.1999
- Helped customers with selecting products for their specific running/fitness needs
- Monitored and maintained inventory for sales
- Shoe Technology trainer for employees in the regional market
Sales and Leasing Consultant
Bob Townsend Ford
Cincinnati, Ohio
08.1997 - 01.1998
General Manager
GNC
Cincinnati, Ohio
07.1994 - 08.1997
Education
Bachelor of Arts Degree - Communications
Northern Kentucky University
Highland Heights, Kentucky05-1994
Skills
- Team development
- Adaptability and flexibility
- Sales professional
- Excellent communication
- Interpersonal skills
- Relationship building
Timeline
Financial Center Manager, Personal Banker
Fifth Third Bank
09.2016 - 05.2026
Store Manager
Shoe Carnival
10.2002 - 08.2016
Store Manager
DSW
10.1999 - 10.2002
Assistant Sales Manager
Just For Feet
01.1998 - 10.1999
Sales and Leasing Consultant
Bob Townsend Ford
08.1997 - 01.1998
General Manager
GNC
07.1994 - 08.1997
Bachelor of Arts Degree - Communications
Northern Kentucky University