Scott Powell

Murphy's Auto Service

06.2014 - Current

Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
Diagnosed complex electrical issues, restoring vehicle functionality.
Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
Investigated customer complaints to identify cause of malfunctions.
Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Summary