Scott Proctor
Topeka,KS
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Service Advisor
Sharp Honda
Topeka, KS
01.2025 - Current
- Assisted customers with service inquiries, ensuring satisfaction and clear communication.
- Coordinated service appointments and managed technician schedules to optimize workflow.
- Provided detailed explanations of service options, enhancing customer understanding and trust.
- Collaborated with technicians to ensure timely completion of services and repairs.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Rental Coordinator/ Yard Coordinator
Foley Equipment Company
Topeka, KS
01.2024 - 01.2025
- Coordinated equipment rentals, ensuring timely availability for client projects.
- Managed customer inquiries and provided rental quotes efficiently.
- Developed relationships with clients to understand their rental needs and preferences.
- Streamlined rental processes, improving turnaround time for equipment availability.
Customer
Sharp Honda
Topeka, KS
10.2015 - 12.2023
- Assisted customers in identifying vehicle features and benefits, enhancing overall purchasing experience.
- Maintained accurate inventory records, ensuring product availability for customer inquiries.
- Processed sales transactions efficiently, promoting a seamless checkout experience for clients.
- Collaborated with team members to create visually appealing showroom displays that attracted customer interest.
Education
High School Diploma -
Washburn Rural
Topeka, KSNo Degree - Athletic Training
Highland Community College
Topeka, ILSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Excellent communication
- Complaint resolution
- Goal-oriented mindset
- Workflow management
Timeline
Service Advisor
Sharp Honda
01.2025 - Current
Rental Coordinator/ Yard Coordinator
Foley Equipment Company
01.2024 - 01.2025
Customer
Sharp Honda
10.2015 - 12.2023
High School Diploma -
Washburn Rural
No Degree - Athletic Training
Highland Community College