Open To Work
Scott Ramos
Austin
Summary
Results-driven Anti Fraud Coordinator with expertise in training development and process enhancement. Developed comprehensive training materials and implemented best practices to boost team productivity and stakeholder satisfaction. Coordinated cross-departmental projects and resolved complex issues, enhancing compliance and operational efficiency.
Overview
14
14
years of professional experience
Work History
Anti Fraud Coordinator
Texas State Comptroller Of Public Accounts
Austin
06.2014 - 04.2020
- Coordinated communication between departments to ensure project alignment.
- Created training materials for new staff and ongoing employee education to enhance knowledge retention.
- Assisted in policy development through research and analysis of regulations.
- Maintained accurate records of transactions and departmental activities.
- Partnered with team members to streamline operational procedures, improving workflow efficiency.
- Assessed vendor services to inform procurement decisions and ensure alignment with departmental needs.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
- Ensured compliance with company policies and procedures related to project management activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports for management and governmental agencies.
Store Manager
Gap Inc, Old Navy
Austin
10.2012 - 04.2014
- Trained and developed staff to enhance customer service skills.
- Oversaw inventory management and maintained stock levels efficiently.
- Managed daily store operations and ensured a positive shopping experience.
- Implemented visual merchandising standards to promote product displays effectively.
- Conducted regular staff meetings to communicate updates and address concerns.
- Monitored sales performance and adjusted strategies as needed for improvement.
- Ensured compliance with company policies and local regulations consistently.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
Assistant Store Manager
Gap Inc
Austin
06.2006 - 10.2012
- Supervised daily store operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored new staff on company policies and customer service standards.
- Assisted in inventory management, ensuring accurate stock levels and product displays.
- Collaborated with team members to execute promotional events and sales initiatives.
- Resolved customer inquiries and complaints effectively, maintaining a positive shopping experience.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Health and Fitness
South West Texas State University
San Marcos, TXSkills
- Fraud detection
- Fraud investigation
- Regulatory compliance
- Policy writing
- Incident reporting
- Data analysis
- Recordkeeping
- Process improvement
- Workflow management
- Risk management
- Project management
- Training development
- Stakeholder engagement
- Team collaboration
- Data retrieval systems
- Attention to detail
- Task prioritization
- Multitasking and organization
- Time management
- Adaptability and flexibility
- Decision-making
- Problem solving
- Effective communication
- Clear communication
- Industry collaboration
- Best practices implementation
- Time management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$60000/yr - $150000/yrTimeline
Anti Fraud Coordinator
Texas State Comptroller Of Public Accounts
06.2014 - 04.2020
Store Manager
Gap Inc, Old Navy
10.2012 - 04.2014
Assistant Store Manager
Gap Inc
06.2006 - 10.2012
Some College (No Degree) - Health and Fitness
South West Texas State University