Results-driven IT Help Desk Technician with expertise in troubleshooting and systems administration. Committed to optimizing performance and ensuring high system availability through effective production support.
Provide end-to-end production support for Mainframe-based applications, ensuring adherence to SLAs and high system availability. 2. Monitor production jobs, batch processes, and online transactions; proactively identify performance or stability issues and take corrective actions.
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments
- Ensuring infrastructure networking and computing systems remain available during production hours
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
- Managing local technical projects
- Maintaining or creating policies, procedures, and processes
- Identifying root-causes of operational issues and process inefficiencies
- Supporting customers from multiple buildings in the area, as well as remote customers