Scott Ririe
North Ogden,Ut
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Station Manager to the next level.
Overview
36
36
years of professional experience
Work History
Account Customer Service Manager
Bimbo Bakeries USA
12.2021 - Current
- Kept accurate records to document customer service actions and discussions.
- Worked with all Major Grocers that carried our product, Walmart, Costco, Smith's, Sam's, etc... Assured they were happy and there customers were happy.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Store Manager
Smith's Food And Drug
07.1987 - 12.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed over 100 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Lifestyle Management
Weber State University
Ogden, UT05.2000
Skills
- Administrative Support
- Sales Expertise
- Training Programs
- Customer Service
Timeline
Account Customer Service Manager
Bimbo Bakeries USA
12.2021 - Current
Store Manager
Smith's Food And Drug
07.1987 - 12.2021
Bachelor of Science - Lifestyle Management
Weber State University
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