Scott Risberg
Vancouver
Summary
Experienced IT technician with a keen eye for detail and a knack for seamlessly adapting to new challenges. Proficient in troubleshooting highly technical issues with patience and precision, consistently delivering tier 2 knowledge effortlessly. Skilled in troubleshooting a wide range of widely used and in-house software and hardware systems, ensuring seamless operations for end-users.
Overview
12
12
years of professional experience
Work History
MSP Lead/Field Technician Supervisor
HTG Inc.
05.2020 - 03.2025
- Removed components and completed repairs or installed new replacements.
- Created user accounts and assigned permissions.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Assembler
Schoolhouse Electric Company
09.2019 - 03.2020
- Responsible for quality checking parts and product once finished assembling them.
- Maintain a positive work environment, while working with other departments to change any flaws found in the building guidelines.
- Responsible for maintaining strict build schedules and getting products to customers in a timely manner.
Temp Worker
Terra Staffing
07.2019 - 09.2019
- Responsible for responding to assigned job and performing tasks required.
- Assigned to Schoolhouse Electrics wrapping department to assist in quality control and wrapping of finished parts to be sent to customers and other departments for assembly.
Baker
Safeway
10.2017 - 06.2019
- Responsible for prepping donuts and bagels and cook them off as well as set up the display for those items for the day.
- Also responsible for cooking off multiple style of breads and setting up the bread wall every day.
- Responsible for producing much of the daily items for the bakery.
Security Corporal
Little Creek Casino
12.2016 - 05.2017
- Responsible for training of new officers and retraining senior officers.
- Must keep current on training paperwork and any changes that may come to current details.
- Oversees the floor in absence of Lieutenant or Sergeant.
- Also responsible for creating and following up on training schedules.
Security Officer
Little Creek Casino
03.2016 - 12.2016
- Responsible for the safety of the casino patrons, property and employees.
- Also responsible for transferring currency between areas as well as securing areas when they are no longer used for the day.
- Responsible for greeting patrons and informing them of upcoming events as they enter the casino and keeping the patrons safe.
- Maintaining security presence and observing the gaming floor for any illegal activity.
Meat Clerk
New Seasons Market
01.2014 - 01.2015
- Responsible for helping customers in a timely and friendly manner as well as produce items to be sold.
- Maintain cleanliness of shop as well as fillet out fish and set up seafood case before the shop opened.
- Responsible for signing in orders and making sure all product arrived in an acceptable condition.
- Head of the safety committee in which I help keep the entire store safe and within regulation.
Dishwasher
Spencer Lake Bar and Grill
01.2013 - 01.2014
- Responsible for maintaining sanitary expectations throughout the restaurant as well as back of house.
- Retrieving items from and stocking dry storage.
Education
High School Diploma -
Cibola High School
05.2010
Skills
- Advanced troubleshooting
- Equipment installation
- Hardware support
- Remote support
- End-user training
- Incident management
- Asset management
- Software installation
- Operating systems
- User credential management
- Desktop support
- Excels at customer/user interaction
Timeline
MSP Lead/Field Technician Supervisor
HTG Inc.
05.2020 - 03.2025
Assembler
Schoolhouse Electric Company
09.2019 - 03.2020
Temp Worker
Terra Staffing
07.2019 - 09.2019
Baker
Safeway
10.2017 - 06.2019
Security Corporal
Little Creek Casino
12.2016 - 05.2017
Security Officer
Little Creek Casino
03.2016 - 12.2016
Meat Clerk
New Seasons Market
01.2014 - 01.2015
Dishwasher
Spencer Lake Bar and Grill
01.2013 - 01.2014
High School Diploma -
Cibola High School
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