Scott Risberg
Vancouver
Summary
Experienced IT technician with a keen eye for detail and a knack for seamlessly adapting to new challenges. Proficient in troubleshooting highly technical issues with patience and precision, consistently delivering tier 2 knowledge effortlessly. Skilled in troubleshooting a wide range of widely used and in-house software and hardware systems, ensuring seamless operations for end-users.
Overview
12
12
years of professional experience
Work History
MSP Lead/Field Technician Supervisor
HTG Inc.
Vancouver, WA
05.2020 - 03.2025
- Removed components and completed repairs or installed new replacements.
- Created user accounts and assigned permissions.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Assembler
Schoolhouse Electric Company
09.2019 - 03.2020
- Responsible for quality checking parts and product once finished assembling them.
- Maintain a positive work environment, while working with other departments to change any flaws found in the building guidelines.
- Responsible for maintaining strict build schedules and getting products to customers in a timely manner.
Temp Worker
Terra Staffing
Portland, Oregon
07.2019 - 09.2019
- Responsible for responding to assigned job and performing tasks required.
- Assigned to Schoolhouse Electrics wrapping department to assist in quality control and wrapping of finished parts to be sent to customers and other departments for assembly.
Baker
Safeway
Vancouver, WA
10.2017 - 06.2019
- Responsible for prepping donuts and bagels and cook them off as well as set up the display for those items for the day.
- Also responsible for cooking off multiple style of breads and setting up the bread wall every day.
- Responsible for producing much of the daily items for the bakery.
Security Corporal
Little Creek Casino
12.2016 - 05.2017
- Responsible for training of new officers and retraining senior officers.
- Must keep current on training paperwork and any changes that may come to current details.
- Oversees the floor in absence of Lieutenant or Sergeant.
- Also responsible for creating and following up on training schedules.
Security Officer
Little Creek Casino
03.2016 - 12.2016
- Responsible for the safety of the casino patrons, property and employees.
- Also responsible for transferring currency between areas as well as securing areas when they are no longer used for the day.
- Responsible for greeting patrons and informing them of upcoming events as they enter the casino and keeping the patrons safe.
- Maintaining security presence and observing the gaming floor for any illegal activity.
Meat Clerk
New Seasons Market
01.2014 - 01.2015
- Responsible for helping customers in a timely and friendly manner as well as produce items to be sold.
- Maintain cleanliness of shop as well as fillet out fish and set up seafood case before the shop opened.
- Responsible for signing in orders and making sure all product arrived in an acceptable condition.
- Head of the safety committee in which I help keep the entire store safe and within regulation.
Dishwasher
Spencer Lake Bar and Grill
01.2013 - 01.2014
- Responsible for maintaining sanitary expectations throughout the restaurant as well as back of house.
- Retrieving items from and stocking dry storage.
Education
High School Diploma -
Cibola High School
05.2010
Skills
- Advanced troubleshooting
- Equipment installation
- Hardware support
- Remote support
- End-user training
- Incident management
- Asset management
- Software installation
- Operating systems
- User credential management
- Desktop support
- Excels at customer/user interaction
Timeline
MSP Lead/Field Technician Supervisor
HTG Inc.
05.2020 - 03.2025
Assembler
Schoolhouse Electric Company
09.2019 - 03.2020
Temp Worker
Terra Staffing
07.2019 - 09.2019
Baker
Safeway
10.2017 - 06.2019
Security Corporal
Little Creek Casino
12.2016 - 05.2017
Security Officer
Little Creek Casino
03.2016 - 12.2016
Meat Clerk
New Seasons Market
01.2014 - 01.2015
Dishwasher
Spencer Lake Bar and Grill
01.2013 - 01.2014
High School Diploma -
Cibola High School