Scott Roberts
Beach,ND
Summary
Experienced Service Technician skilled in installation, repair, and preventive maintenance. Expertise in troubleshooting mechanical systems, ensuring optimal performance and customer satisfaction. Strong communicator with a proven track record of enhancing client relationships through effective problem resolution. Committed to continuous improvement and team development in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Technician
West Plains Inc
04.2015 - Current
- Diagnosed and repaired mechanical issues in equipment to ensure optimal performance.
- Conducted routine maintenance and inspections to prevent equipment failures and downtime.
- Collaborated with team members to implement process improvements for service efficiency.
- Trained junior technicians on equipment operation and safety protocols to enhance team capabilities.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
- Diagnosed and repaired problems with electrical and mechanical systems on Case and New Holland equipment.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Help with scheduling other technicians.
- Talking to customers about repairs and scheduling repairs.
- Help with making and closing work orders.
- Help with finding and ordering parts for myself and other employees.
- I have basic computer skills.
- I am very familiar the DIS program.
- I am willing and able to learn what ever is expected.
Service Technician
Jandt Services
08.2013 - 04.2015
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Worked with diverse types of weather and ground conditions.
- Conducted routine inspections and preventive maintenance to extend equipment lifespan and reliability.
- Organized the moving and setup of rig houses on oil rig locations.
- Maintained and repaired rig houses at oil rig location.
Service Technician
Dakota Farm
04.2011 - 08.2013
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Education
No Degree - Auto And Diesel Technology
Williston State Collage
Williston, NDNo Degree - Deisel Technology
NDSCS
Wahpeton, NDSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Professional and courteous
- Scheduling and coordination
- Technical support
- Client relationship management
Certification
I have master certifications in all most every piece of equipment that we sell.
Timeline
Service Technician
West Plains Inc
04.2015 - Current
Service Technician
Jandt Services
08.2013 - 04.2015
Service Technician
Dakota Farm
04.2011 - 08.2013
No Degree - Auto And Diesel Technology
Williston State Collage
No Degree - Deisel Technology
NDSCS
Veteran of the ND Army National Guard
I was a member of ND Army National Guard.