Scott Romanko
Pittsburgh,PA
Summary
Accomplished General Manager at Chipotle, adept in operations management and leadership, significantly enhancing team productivity and customer satisfaction. Skilled in problem resolution and staff development, successfully implemented strategic operational improvements. Demonstrated expertise in employee scheduling and customer relationship management, driving notable performance metrics. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
General Manager
Chipotle
12.2021 - 08.2023
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Crew and Shift Leads
Chipotle
07.2019 - 12.2021
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Served consistent portions following recipes and control standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Project Lead
Pike Enginerring
02.2018 - 06.2020
- Led cross-functional teams to deliver complex projects on time and within budget constraints.
- Enhanced team productivity, providing mentorship and coaching to junior engineers and project members.
- Ensured regulatory compliance by adherence to industry standards.
- Implemented quality control standards for consistent approach and results.
- Kept projects on schedule and within budget while serving as project leader.
- Drafted assemblies, models, and other technical drawings.
- Reviewed technical drawings developed by CAD technicians and drafters.
Education
Bachelor of Science - Mechanical Engineering
Penn State Behrend
Erie, PA06.2018
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Employee Scheduling
- Staff training/development
- Customer Relationship Management
Timeline
General Manager
Chipotle
12.2021 - 08.2023
Crew and Shift Leads
Chipotle
07.2019 - 12.2021
Project Lead
Pike Enginerring
02.2018 - 06.2020
Bachelor of Science - Mechanical Engineering
Penn State Behrend
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