Scott Roth
Dade City,FL
Summary
Dynamic Account Manager with a proven track record at Grassroots Services, excelling in client relations and issue resolution. Enhanced customer satisfaction through strategic planning and relationship building, achieving high client retention. Skilled in project management and team collaboration, driving operational improvements and fostering a culture of excellence.
Overview
17
17
years of professional experience
Work History
Account Manager
Grassroots Services
06.2024 - 08.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Project Manager
ANK Energy
01.2021 - 04.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
General Manager of Operations
I-4 Ventures
03.2008 - 10.2020
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Education
Pinecrest
North Carolina01-2000
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Sales development
- Relationship building
- Strategic planning
- Customer relationships
- Issue resolution
- Team Training
- Project management
- Documentation and reporting
- Upselling
- Contract negotiation
- Operations
Heavy Equipment operator
Extensive knowledge on operating heavy equipment over a 25 year period. Extensive
Day to day, they use and maintenance equipment used 2000 hours plus in skid steer operations hundreds of hours operating mini excavators all the way up to large excavators long reach excavators additional equipment dozer D5 D6D7D8 front end loaders rubber tire back hose off-road dump trucks Lowe's vibratory, plows compactors, extensive knowledge of Irrigation forces large hydraulic pumps in tropical
Languages
English
Timeline
Account Manager
Grassroots Services
06.2024 - 08.2025
Project Manager
ANK Energy
01.2021 - 04.2023
General Manager of Operations
I-4 Ventures
03.2008 - 10.2020
Pinecrest
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