Scott Rutter
Phoenix,AZ
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Academy Director
GPS Golf Academy
01.2017 - 01.2022
- Established Golf Academy; indoor studio-facility with golf simulator, reference library, training equipment
- Developed curriculum, trained new instructors
- Instructed more than 5000 hours of lessons
- Created golf experiences for new golfers from special needs programs, to High School teams and home school groups
- Managed booking schedule, demonstration lessons, new inquiries, member requests and parent-coach conferences
- Event planning and execution (Annual Golf Charity Fundraiser)
- Successful Grant approval and execution of Special Needs golf programs
- Invited to Peoria Chamber of Commerce President - Annual First Responders Charity Event at Quintero
- Presented Golf and Business presentations to groups 4-50 people
- Coordinated on and off-site sales demonstrations.
- Developed strong relationships with parents, school staff, and community members to foster a supportive learning environment.
Operations Manager
Aussie Kids Golf Academy
01.2010 - 01.2016
- Created Operations & Training Manual, online booking system and an instructional games directory
- Instructed group and private lessons, both on and off-site
- Coordinated staff to facilitate 'on-time' lesson commencement
- Formulated lessons plans, lesson schedules, autonomous student goal setting templates and student/parent feedback reports
- Created 'added value' products such as parent-student golf tournaments, specialized clinics, caddy services
- Coach/Caddied for 2 students in Junior World Golf Championships.
ESL & Business Instructor
Shines Academy
01.2007 - 01.2008
- Designed, prepared and implemented lessons plans for ESL and Business units (most business lectures 100 students +)
- Carried out test taking, evaluations and coordination of feedback interviews from new, current and graduating students
- Created business study groups focused on time management techniques, test-taking and grammar skills
- Obtained 100% of 'Punctuality Bonus' during tenure with Shines.
- Enhanced student understanding by incorporating real-world examples and case studies in lessons.
ESL Instructor
Abu Dhabi University
01.2007 - 01.2007
- Created, taught, and tailored lesson plans to accommodate differences in learning styles and speeds for 30+ students per class
- Contributed to formulation of curriculum, schedules, evaluations and examination assessments (New Campus Opening)
- Designed and implemented class policy and procedures for specific classroom dynamics related to diversity and cultural differences
- Successfully applied and taught 'cross-cultural' understanding
- Attended developmental and functional faculty meetings, which facilitated growth and efficiency of emergent curriculum.
Business English Instructor
MY English School
01.2005 - 01.2006
- Instructed intensive grammar, reading and listening skills, to corporate middle-management students, looking to obtain promotions to upper-level management (lessons conducted at 3M manufacturing plant as visiting contractor)
- Organized extracurricular activities for students to practice their Business English skills in real-world situations.
- Creation of all curriculum for all classes, using student's current international task, conversation building techniques, dispute resolution and report analysis
- Conducted business dinner and meeting lessons, with common 'Cross-cultural misunderstandings' topics
Mortgage Lending Specialist
Wizard Home Loans
06.2000 - 10.2002
- Successful completion of Wizard Mortgage 'Lender-training' program
- Assisted in developing branch application/interview processes
- Contributed to increase branch's loan closure rate to consistently keep branch in top 5 statewide
- Adhere to changing policies and procedures regarding lenders mortgage insurance and credit reporting
- Licensed to facilitate 21 different institutions lending products.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
Education
Master of Arts - Applied Linguistics
University of New England
Online12.2009
Bachelor's degree - Hospitality Management
University of Queensland - Gatton College
Brisbane, Australia12.1994
Skills
- TRAINING (10 years)
- TIME MANAGEMENT (10 years)
- TEACHING (10 years)
- Event Planning (4 years)
- Curriculum Development
- Staff Development
- Attention to Detail
- Strong Work Ethic
Certification
- TESOL Certification, 10/01/04, Present
- Master Arts - Applied Linguistics, 01/01/10, Present
Teaching Certificate
TESOL International Teaching Certificate
Teaching Experience
20 years teaching experience
Esl Teaching Hours
7500
Golf Instruction Hours
13000
Countries Lived In
7
Hospitality Experience
10 years
Software Skills
- Word
- PowerPoint
- WordPress
- Excel
- Database software
- Internet resource navigation
Degrees
- Masters Arts - Applied Linguistics
- Bachelor Business Major: Hospitality Management
Hobbies and Interests
- Golf
- Skiing
- Travel
- Family
Timeline
Academy Director
GPS Golf Academy
01.2017 - 01.2022
Operations Manager
Aussie Kids Golf Academy
01.2010 - 01.2016
ESL & Business Instructor
Shines Academy
01.2007 - 01.2008
ESL Instructor
Abu Dhabi University
01.2007 - 01.2007
Business English Instructor
MY English School
01.2005 - 01.2006
Mortgage Lending Specialist
Wizard Home Loans
06.2000 - 10.2002
Master of Arts - Applied Linguistics
University of New England
Bachelor's degree - Hospitality Management
University of Queensland - Gatton College
- TESOL Certification, 10/01/04, Present
- Master Arts - Applied Linguistics, 01/01/10, Present
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