Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
42
42
years of professional experience
Work History
Service Manager
HR Clough Inc.
01.2022 - 10.2023
Resolved customer complaints in professional and timely manner.
Hired, trained and supervised team of service staff members to meet business goals.
Developed and maintained positive relationships with customers to build rapport and trust.
Monitored service staff performance and provided feedback for improvement.
Branch Manager
The Granite Group
02.2011 - 01.2022
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Started with a 6.8 million branch ended with a 12.6 million branch
Oil Burner Technician
Viking Oil
04.2008 - 02.2011
Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
Troubleshot and diagnosed issues with HVAC and refrigeration units.
Performed routine maintenance on heating and cooling systems.
Oil Burner Technician
Duston Oil Co
02.1982 - 04.2008
Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
Troubleshot and diagnosed issues with HVAC and refrigeration units.
Performed routine maintenance on heating and cooling systems.