Scott Showalter
Valparaiso ,Indiana
Summary
Professional server with over 20 years of experience in fine dining as a service captain. With an extensive knowledge of food, wine, pos systems, money management, and costumer relations. With a proven history of excellent customer satisfaction and conflict resolution skills when needed. Dedicated to accuracy, productivity, knowledge and continued education in food and beverage.
Overview
20
20
years of professional experience
Work History
Head Waiter
Prime Steak House
06.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of liquor, wine and beer to increase daily beverage sales.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members on use of POS system
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Service Captain
The Signature Room At The 95th
07.2003 - 02.2022
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Accurately completed end-of-day financial tasks worth over $5000.00 of cash and card transactions daily.
- Directed activities of team of professional wait staff preparing and delivering meals and overall flow of guest experience.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Exceeded goals through effective task prioritization and great work ethic.
- Was key figure in working with management on training protocol and implementation of training procedure.
Education
Associate of Arts - Culinary Arts
Joliet Junior College
Joliet, IL05.1996
Business
Purdue University Calumet
Hammond, INSkills
- Client Relations
- Verbal and Written Communication
- Time Management
- Sales Dedication
- Adaptability and Flexibility
- Conflict and Complaint Resolution
- Specials Promotion and Upselling
- Point of Sale Systems
- Workflow Coordination
- Team Player
- Relationship Building
Timeline
Head Waiter
Prime Steak House
06.2022 - Current
Service Captain
The Signature Room At The 95th
07.2003 - 02.2022
Associate of Arts - Culinary Arts
Joliet Junior College
Business
Purdue University Calumet
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