Scott Silveira
Customer Service And Sales
KELSEYVILLE
Summary
Customer service professional with ability to adapt and discover new skills to enhance the level of service and customer satisfaction.
Overview
15
15
years of professional experience
Work History
SERVICE WRITER / SHOP MANAGER / OWNER
TirePros of Clearlake
08.2015 - 06.2026
- Managed crew of 4-13 employees
- Managed crew of 4-13 employees to ensure efficient operations and service quality
- Responsible for maintaining inventory and tracking orders
- Improved customer satisfaction through tailored service strategies
- Thrived in fast-paced, high-stress work environment
CUSTOMER SERVICE PROFESSIONAL
Outdoor Pro Shop Tackle
02.2011 - 08.2015
- Provided customer service for fishing gear, assisting customers with both fresh and saltwater equipment
- Stocked shelves and maintained cleanliness and organization of store for enhanced customer shopping experience
- Contributed to team efforts by supporting colleagues in daily tasks
- Team Player with rest of staff
- Stocking shelves and maintaining a clean and appealing store
Education
High School Diploma -
Benicia High School
Benicia, CA06-1982
Customer Service Manager
AAMCO training
Skills
Service Coordination
Customer service
Communication skills
Active Listening Skills
Reliable Team Worker
Highly Dependable
Adaptable and fast learner
Accomplishments
ran a successfull Tire and auto repair business for eleven years
Timeline
SERVICE WRITER / SHOP MANAGER / OWNER
TirePros of Clearlake
08.2015 - 06.2026
CUSTOMER SERVICE PROFESSIONAL
Outdoor Pro Shop Tackle
02.2011 - 08.2015
Customer Service Manager
AAMCO training
High School Diploma -
Benicia High School
OBJECTIVE
Passionate and knowledgeable about customer service / sales , and wish to continue to share that skill with a part-time opportunity.