Stephney Javita Gort
Olive Branch,MS
Summary
Dedicated Customer Service Professional committed to fostering positive relationships with clients and colleagues. Delivered exceptional support by resolving inquiries efficiently and ensuring adherence to policies and procedures. Focused on maintaining a customer-centric environment and contributing to team success through hard work and compassion.
Overview
1
1
Certification
7
7
years of post-secondary education
21
21
years of professional experience
Work History
ACC Service Writer & Hardware Associate
Walmart
Southaven, Mississippi
03.2026 - Current
- Conferred with customers to understand service needs and write up accurate orders.
- Processed service orders and scheduled repairs, ensuring timely support for various departments.
- Collaborated with technicians to ensure timely service completion.
- Communicated effectively with customers regarding service updates and timelines.
- Assisted customers with product inquiries and service requests.
- Maintained accurate records of customer interactions and service history.
- Managed inventory of parts and supplies, optimizing availability for repair services.
- Resolved customer complaints and escalated issues, enhancing customer satisfaction and service quality.
Unarmed Security Guard
Imperial Security Inc.
Memphis, Tennessee
04.2025 - 12.2025
- Monitored premises to enhance safety and security for personnel and property.
- Conducted regular patrols to identify potential hazards or security breaches.
- Responded promptly to alarms and emergency situations, following established protocols.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Collaborated with law enforcement during incidents to ensure swift resolution of issues.
- Maintained detailed logs of daily activities and incidents to support reporting and improve security measures.
- Observed all entrances for any signs of criminal activities or trespassers.
Material Handler for SPSS
FedEx Corporation
Memphis, TN
01.2024 - 07.2025
- Operated material handling equipment for efficient package movement.
- Requested operating equipment to enhance package movement efficiency throughout facility.
- Sorted small packages and letters in a warehouse to ensure efficient processing.
- The job will also request the operating equipment to move package throughout the facility.
- Maintained cleanliness and organization of work area and equipment.
- Collaborated with team members to achieve daily operational goals.
- Inspected materials for any damages or defects upon receipt.
- Received and distributed incoming materials to designated areas.
AHA iOS and Mac Tier 1 Advisor
AppleCare
11.2015 - 11.2024
- Troubleshooting and technical support on all products.
- Provided customer support via phone and chat for AppleCare services.
- Educated customers on product features and best practices to enhance user experience.
- Assisted in troubleshooting hardware and software problems remotely.
- Maintained knowledge of new products and updates through training sessions.
- Offered personalized solutions to meet diverse customer needs effectively.
- Answered incoming calls promptly and professionally while providing accurate information to callers.
- Monitored performance metrics, including response times and first contact resolution rates, to identify areas for improvement.
- Updated product documentation based on customer feedback and changes in procedures.
- Documented customer interactions in a detailed manner within the company's ticketing system.
- Performed remote access sessions with customers to diagnose technical issues more efficiently.
- Troubleshot and resolved technical issues related to software, hardware, and networks, ensuring customer satisfaction.
- Provided information on Apple products and services to customers.
Store Manager/Assistant Manager
RadioShack Corporation
Cleveland, MS
01.2015 - 01.2024
- Supervised staff of five employees to ensure operational efficiency and high customer service standards.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Enforced daily rules, tasks, and procedures to uphold store policies and enhance team performance.
- Executed sales strategies, managed merchandising, and tracked inventories to optimize store performance.
- Completed daily administrative paperwork to maintain accurate records.
- Oversaw inventory management and maintained accurate stock levels.
- Implemented promotional strategies to boost product visibility in-store.
- Analyzed sales trends to inform product selection and merchandising efforts.
- Conducted regular staff meetings to align team goals and expectations.
- Enforce daily rules, tasks and procedures.
- Ensured compliance with company policies and safety regulations consistently.
- Managed daily store operations, including opening and closing procedures and cash handling, to maintain smooth business flow.
Group Secretary (NAMG)/ Personal Assistant
Nouveau Anesthesia Medical Group LLC
Cleveland, Mississippi
06.2010 - 06.2011
- Resolved legal department issues to minimize disruption of business operations.
- Led recruitment efforts for new CRNAs and LPNs to ensure adequate staffing.
- Conducted new hire process.
- Scheduled all employees.
- Processed billing paperwork for patients and employees accurately.
- Coordinated scheduling for anesthesia staff and medical professionals.
- Managed patient records and maintained confidentiality standards.
- Coordinated communication between healthcare providers and patients to enhance care delivery.
Associate Manager
Simply Fashion
Cleveland, MS
06.2010 - 01.2011
- Managed daily operations to ensure efficient store performance.
- Trained and mentored team members on customer service best practices.
- Managed daily workflow of team members to meet organizational goals.
- Monitored sales trends and suggested improvements for store layout.
- Resolved customer inquiries and concerns promptly and professionally.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Assisted in inventory management to maintain optimal stock levels.
- Conducted regular staff meetings to communicate goals and updates.
- Coordinated visual merchandising to align with brand standards.
- Ensured compliance with company regulations, laws, and safety standards.
- Identified opportunities for process improvements and increased efficiency.
- Opened and closed store daily, ensuring all operations were completed.
Pharmacy Technician
PharMEDium Services
Cleveland, MS
06.2005 - 01.2008
- Applied aseptic technique to ensure safety and quality in medication preparation.
- Compounded admixtures used in various hospitals.
- Maintained sanitation of clean room and utilized appropriate cleaning agents to uphold regulatory standards.
- Ensured compliance with safety regulations and pharmacy policies during operations.
- Followed strict protocols for gowning and gloving to maintain sterile conditions in the pharmacy.
- Compounded sterile and non-sterile medications following established protocols to meet patient needs.
- Studied various pharmaceuticals to understand their applications and effects.
- Managed pharmacy data entry using computer software for accurate record-keeping.
Education
Associate of Arts - Sociology
Coahoma Community College
Coahoma, MS 08.2014 - 05.2016
Diploma Received -
Cleveland High School
Cleveland, MS 08.2000 - 05.2004
Bachelor of Science - Bachelor of Arts Sociology
Mississippi Valley State University
Itta Bena, MS 08.2016 - 05.2018
Skills
- Service coordination
- Customer service
- Client interaction
- Technical support
- Problem solving
- Attention to detail
- Time management
- Data management
- Safety compliance
- Appointment scheduling
- Service sales management
- Product and service sales
- Microsoft Office Suite
- Leadership
- Collaborative abilities
- Team collaboration
- Self-motivated problem solver
- Effective writing
- Rapport building
- Communication skills
- Staff training
Certification
- Certified In CPR and First Aid
- Manager Certification for RadioShack Corporation
Awards
- RadioShack Manager of the Quarter Awards
- Boys and Girls Scholarship
- Most Creative Award
- Positive Attitude Award
- Presidential Scholar at MVSU
- Outstanding Scholar Sociology
Activities
- Partnership for a Healthy Sunflower and Bolivar County
- Boys and Girls Club Activity Coordinator
Volunteer Experience
- The Boys and Girls Club of the Mississippi Delta, Cleveland, MS, Summer 2004
- The Boys and Girls Club Central Mississippi, Raymond, MS, Fall 2005
- Joy Health and Rehabilitation Center, Cleveland, MS, Spring 2006-2008
Timeline
ACC Service Writer & Hardware Associate
Walmart
03.2026 - Current
Unarmed Security Guard
Imperial Security Inc.
04.2025 - 12.2025
Material Handler for SPSS
FedEx Corporation
01.2024 - 07.2025
Bachelor of Science - Bachelor of Arts Sociology
Mississippi Valley State University
08.2016 - 05.2018
AHA iOS and Mac Tier 1 Advisor
AppleCare
11.2015 - 11.2024
Store Manager/Assistant Manager
RadioShack Corporation
01.2015 - 01.2024
Associate of Arts - Sociology
Coahoma Community College
08.2014 - 05.2016
Group Secretary (NAMG)/ Personal Assistant
Nouveau Anesthesia Medical Group LLC
06.2010 - 06.2011
Associate Manager
Simply Fashion
06.2010 - 01.2011
Pharmacy Technician
PharMEDium Services
06.2005 - 01.2008
Diploma Received -
Cleveland High School
08.2000 - 05.2004