Tonya Parker
Lucedale,MS
Summary
Work order Service writer with experience in repair order writing, scheduling, and customer communication. Skilled in billing support/ Payroll, estimate preparation, and workflow management with strong attention to detail.
Overview
8
8
years of professional experience
Work History
Service Writer
Polkeys Paint and More
Leakesville, Mississippi
04.2023 - 09.2026
- Prepared invoices, estimates, and order forms for parts, supplies, and labor.
- Scheduled service appointments and coordinated repair timelines with technicians and customers.
- Tracked incoming materials, special orders, and job status using office systems.
- Resolved billing questions, changed appointments, and handled customer concerns professionally.
- Created detailed invoices for each job, clearly outlining labor charges, parts costs, taxes, and fees.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Communicated repair information to customers in a professional manner.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Collaborated with technicians and parts department to ensure availability of materials and efficient service procedures.
- Maintained customer database with current contact information and vehicle records.
- Tracked warranty claims for customer repairs and ensured timely submission of documentation to manufacturers.
- Supported timely and accurate service by producing daily job status reports.
- Supported timely and accurate service by producing daily status reports for jobs.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
- Scheduled and coordinated work for many customers each day in a fast-paced setting.
- Conducted regular reviews of employee performance evaluations against established standards.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Worked with sales personnel to price and schedule repair needs on new and used vehicles.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
Parts Specialist
Oreilly Auto Parts Distrbution Center
Lucedale, Mississippi
01.2022 - 04.2023
- Tracked parts use and charged items to customer accounts for billing.
- Increased store revenue by cross-selling products and upselling services to customers.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Overnight Stocker and Receiver
Walmart
Lucedale, Mississippi
02.2020 - 03.2022
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Warehouse Assistant
Amazon
Lucedale, Mississippi
04.2018 - 05.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Conducted research to address shipping errors and packaging mistakes.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
High School Diploma -
George County High School
Lucedale, MS05-2000
Skills
- Work Order writing
- Estimate prep
- Service scheduling
- Service coordination
- Workflow management
- Billing admin
- Claims processing
- Parts procurement
- Document management
- Record management
- Status reporting
- Estimating costs
- Attention to detail
- Verbal communication
- Service recommendations
- Service promotions
- Billing accuracy
- Parts request management
- Automotive experience
- Strong organization
- Schedule coordination
- Customer service
- Status reporting
Timeline
Service Writer
Polkeys Paint and More
04.2023 - 09.2026
Parts Specialist
Oreilly Auto Parts Distrbution Center
01.2022 - 04.2023
Overnight Stocker and Receiver
Walmart
02.2020 - 03.2022
Warehouse Assistant
Amazon
04.2018 - 05.2020
High School Diploma -
George County High School